Casino Planet Review

The player from Austria has been accused of breaching bonus terms by placing single bets greater than the allowed ones. The casino team provided sufficient evidence proving their claim. The player's complaint was rejected as 'unjustified'.

The player from United Kingdom had her winnings capped without further explanation. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from United Kingdom is experiencing difficulties withdrawing his winnings due to ongoing verification. Only short time after the complaint was submitted the player informed us about receiving his funds and the complaint is resolved.

The player from Germany has been accused of breaching bonus terms by placing a single bet greater than the allowed one. The casino provided game history suggesting the player did make bets over the allowed limit but the player disagreed. The player contacted the MGA and they decided in favour of the casino. The complaint was rejected.

The player from Germany has been accused of breaching bonus terms by placing a single bet greater than €5. Therefore, his winnings were confiscated. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Canada complained about the lengthy verification process. Once the player provided the casino with all the necessary documents for additional verification, KYC was completed. Although he had to re-request the withdrawal due to technical issues, the new withdrawal was processed within a few days. The complaint is resolved. The player received the funds approximately 3 months after the original withdrawal request.

The player from Austria has been waiting for a withdrawal for 6 weeks. The casino responded to say that the withdrawal process had failed due to a technical problem and advised the player to try again. After doing so multiple times, the player received their payment and the issue was resolved.

The player from United Kingdom is facing a phone call from the casino to fully verified the account. All the required documents for the KYC have been sent and approved already. He has received his winnings.

The player from United Kingdom is experiencing difficulties accessing their account due to an alleged self-exclusion. After a short period of time, the player received his winnings and the complaint is resolved.

The player from United Kingdom is experiencing difficulties withdrawing her winnings due to ongoing verification. The player was able to complete the verification process and receive the winnings, therefore the case is resolved.

The player from United Kingdom has requested withdrawal a week ago. It has been pending since. The player managed to get his winnings shortly after the complaint was submitted, so we have closed it as 'resolved'.

The player from United Kingdom has requested a withdrawal. Unfortunately, the payment seems to be delayed and the account was blocked by a player herself. Stephanie got paid after reviewing a complaint by Casino.

The player from Finland has requested a self-exclusion. Unfortunately, the request was ignored. The player later confirmed that the refund was processed successfully, therefore we marked this complaint as resolved.

The player from Finland has requested a withdrawal three weeks ago. It hasn’t been received yet. And the account seems to be blocked. Shortly after contacting the casino, the issue has been resolved and the player received the winnings.

The player has deposited money into his account and since then he cannot log in to his account. After some time the casino managed to credit the player's account with the deposit and the complaint is resolved.

The player from Finland has deposited funds into casino account just to find out that they can’t be played. Now they’re experiencing difficulties requesting a refund. Player’s complaint has been resolved successfully.

The player's withdrawal was delayed for over 3 weeks. The casino informed us that the refund was completed approximately 2 weeks after the complaint was filed. Although the player has not provided us with an update, assuming he does not need any further assistance, we consider the complaint resolved.

The player from Japan is struggling to request the withdrawal. The casino claims requests are being cancelled due to technical issues. After a short time, the player received their payment and the issue was resolved.

The player from Finland was experiencing difficulties withdrawing their winnings due to ongoing additional verification. The casino confirmed the withdrawals were processed approximately 2 weeks after the requests were made. We consider the complaint resolved.

The player from Finland has deposited funds into casino account just to find out that they can’t be played. Now they’re experiencing difficulties requesting a refund. After further internal investigation the casino refunded the player and this complaint is now solved.

The player from Austria has been waiting for a withdrawal for 10 weeks. The casino stated that they had experienced a technical issue and to try request another withdrawal using a different payment method. The player did so and the payment was processed.

The player from Finland requested a withdrawal and after 3 weeks of waiting for the payment and getting her account blocked, she decided to submit a complaint. The player received the payment (sum of deposits) approximately 5 weeks after the withdrawal request. The player's account was closed based on the fact she requested self-exclusion in one of Playerz's sister casinos in January 2020. The complaint is resolved.

The player from UK was struggling to receive his withdrawal. His gaming account had been verified, but later found out that the verification was required again. The issue was resolved. The player successfully passed the verification and received his funds a week later.

The player from United Kingdom had their player account blocked due to a 'security review' and couldn't withdraw their winnings. The complaint was resolved. The player confirmed their account had been unblocked and had received their funds 2 weeks later.

The player deposited and played in the casino. He managed to hit a win, but his account was blocked as a result of a phone call with a casino rep. The player received an email stating he self-excluded himself from the casino. The issue was resolved, the player received his funds.

The player from United Kingdom is experiencing difficulties withdrawing her winnings due to ongoing verification. The player was able to pass the verification procedure and received the funds, the complaint is resolved.

The player from United Kingdom has requested withdrawal a month ago. It has been pending since. Following a successful verification of the player it was discovered that the deposits were made by 3rd party payment method. After some delays on the casino's side, the refunds were received on the 3rd party payment methods and the complaint is now resolved.

The player from United Kingdom has requested a withdrawal. It has been pending since due to ongoing account verification. The complaint was solved when the player received his winnings and the casino apologized for the delay.

The player from United Kingdom has requested withdrawal a week ago. It hasn't been received yet. A few days since the complaint was submitted, the player managed to receive their withdrawal and the complaint is resolved.

The player from Germany had three pending withdrawals of €500 each, with the first one delayed for 11 days. The casino attributed the delay to increased withdrawal requests and promised to escalate the issue, but the player remained concerned about the status of her total remaining balance of €5000. The issue was resolved when the player confirmed that the money had been paid out. The Complaints Team marked the complaint as 'resolved' after receiving confirmation from the player.

The player from Finland had her account blocked without further explanation. The remaining balance is still held by the casino. The casino failed to respond and we were forced to close this complaint as 'unresolved'. After a few weeks of the complaint's closure, the player was contacted by the casino and was able to receive the remaining balance.