PachiPachi Casino Review

The player from Japan had faced withdrawal issues due to technical glitches for about one and a half months. Despite having reached out to the casino's support and finance department, no resolution or explanation had been provided, and only deposits were permitted. The player hadn't received any payslip or evidence of the money being sent. The casino then confirmed that they had paid out the sum of ¥67,300. The player confirmed that he had received the payment safely. The issue had been successfully resolved with the assistance of the complaints team.

The player from Japan had found that the casino had wrongly transferred a withdrawal to someone else's account. Payz had refunded the amount to the casino, but the player had yet to receive it back in their account. The player also struggled to get a response from the casino. After the Complaints Team's intervention and communication with the casino, the casino confirmed that the funds had been added back to the player's account and he could request a withdrawal. After a delay, the casino confirmed that the withdrawal had been processed and the player confirmed receipt of the funds, although not through his preferred method, Payz. The issue was marked as resolved.

The player from Ukraine was experiencing difficulties withdrawing their No Deposit bonus winnings. The casino later explained that the player was not able to withdraw the winnings due to failing to meet the requirements of the bonus, according to which the player was required to make a minimum deposit of ¥ 5000 in a single transaction within 24 hours from the registration. The complaint was rejected as 'unjustified'.