The player from Croatia had requested a withdrawal of €369 from Playzilla two weeks ago, but the casino had not processed the payment. The player received only standard responses assuring that the payment would be made, without any resolution. After intervention by the Complaints Team, the issue was resolved, and the player confirmed that the payment was sent the following day. The resolution was attributed to the team's involvement, although the player was unsure of the exact cause.
Playzilla Casino - Player’s withdrawal has been delayed.
Amount: €369
Playzilla Casino
Safety Index:Very highSafety Index
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9.3
Playzilla Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Playzilla does not want to process the request for a payment of €369 that I made on 9/1/2025. They respond on chat with a standard response that they are sorry and that I will receive my payment and end the conversation.
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1 month ago
Hello franedudu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
My account is not verified, no one has asked me for any verification document yet. I have bonus winnings, but the amount of my deposits is greater than this withdrawal amount. I spoke with the agent yesterday, he gave me a short answer that they were very busy, that I would get paid and ended the conversation
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1 month ago
Resolved, Playzilla was send me money yestrday....I don't know if it's because of your intervention.
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1 month ago
Dear franedudu,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
