PowerSlots Casino - The player's winnings were capped.

I got the deposit FS on 12/15.

The balance is about $ 390 when the wagering requirements are digested with FS and the digestion is completed.

However, at the same time, the balance was rewritten to $20.

When I contacted support, they said there was a maximum of $20 listed on the site.

I have already confirmed 69. of the FS Regulations and there is no such statement at all.

Therefore, even if I ask for an explanation where there is a statement to that effect, I will not be able to disclose it.

Of course, there is no mention of that anywhere.

So, of course, I will ask for payment of $390 that was able to be cashed.

Sorry to trouble you, but please strongly

Hello sai133,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Power Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you please clarify which exact bonus was it? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Please note that you can easily find in the general terms the paragraph 19. regarding the free spins here - https://www.powerslots.com/terms/

"The conversion of bonus funds from a free spin bonus to real money is capped at £20. Any amount of the bonus funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance."

Looking forward to your answer.

Regards,

Nick

https://casino.powerslots.com/?_ga=2.266055180.220168559.1671033035-1185304969.1666503305#/lobby

It's a terrible casino.

The user-visible bonus terms are 69 above.

Do you have separate rules attached somewhere?

It's hard to accept, but the terms and conditions in the link you disclosed clearly state up to 20.

However, we publish the terms above. Isn't it a fraud that the two contents are different?

Hello sai133,

The terms and conditions may differ depending on the country of residence.

Can you please clarify if you did use a free spin bonus or you used points in the "casino store" to claim the bonus?

Thank you for your support.

Deposit bonus.

I give up because it looks like a casino that uses two different terms of use.

Thank you very much for your help.

The complaint will be now closed based on the player's last post.