PNXBet Casino - Player’s account has been blocked.

I am a player of PNXBET and i played in this site for more than years .

sudently when i had my widrwal my acount is been locked . I contacted pnxbet bet but they dont give me any acceptable answer they just keep telling me to contact them after 45days ... i wanted to know the reason why my acount is been lock up .. because as far as i remember i lost alots and i play fair .

please help me out

Dear Mary Jane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise how long ago you have registered your account and if you’ve accumulated your winnings with or without an active bonus? Which games you’ve been playing (live games, slots, or multiplayer)?

Could you please advise if the disputed funds are in your agent or player’s account? Please clarify if the issue is related to your winnings or commission. Thank you in advance.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi .... i used this acount at pnxbet for years yes it i fully verified ...

i played live baccarat table games

and was chwcked the new game blast ..

yes i recieved alot of free games from pnxbet because i played alots too .

but mostly this freeplay is lost becUse it needed to be wAgered x20 to 25 before u can cash it out .

i just played just like i always do i have no idea about what their telling like OPPOSITE BETTINg . I bought vouchers only at pnxbet verified voucher sellers and the price is 1 isto 1 ... i really dont have idea why they locked up my acount pls help me out

Do I understand correctly that the issue is related to your winnings (regular player's account), not commission (agent's account)? Do you have an agent/affiliate account registered in your name with this casino? Thank you in advance.

i made this acount personally ... this is a personal acount of mine only me use it .... i dont have any agent or any person or company related to me ... i just played by myself .....

i just choose to buy voucher at pnx verified voucher sellers because its more convient to load credits than using my debit cards ..

the time i widraw the 23,000 pesos it was not my winnings .. in that whole week i continue loosing ..

i just wanna open my acount and get back my credits pls help me out

Thank you very much, Mary Jane, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Mary jane,

I’m sorry to hear about your bad experience. I’ll try my best to resolve the issue.

I would like to invite PNXBet Casino to join this conversation.

Dear PNXBet Casino team,

Can you please explain the reasoning behind your decision to close Mary jane’s gaming account? You can forward any supporting evidence to my e-mail address andrej.p@casino.guru (or you can post it here).

Just tell me that i made a violation without any explanation ..

and tell me to wait untill 45days .... not sure if i can recover my acount and my money ... this is so frustrating .. i just played the game just the way it is .

as far as i remember i never break any rules in regulations in pnxbet .

Good day CasinoGuru team and Client,

As per checking on our system the client violated our term 2.6.8 which states that PNXBET reserves the right to disable any game category, block an account for 45-365 days and forfeit user account balance for all users, household, agents, affiliates, IP, group conducting opposite betting activities with the intentional result to fraudulently gain affiliate commission, agent commission, voucher scratch card or any given bonus/commission alike.

I can confirm and verify that the client is a registered user at pnxbet but has been proven conducting opposite betting by player bets on opposite sides in order to fraudulently gain affiliate commission, agent commission, voucher scratch card or any given bonus/commission alike.

To CasinoGuru team,

Please be aware that the opposite betting accusation is risk AI generated and has been verified by our casino risk team before placing any restrictions to an account, as you noticed the same reason is answered by our risk management dept. as this complainants are bind by the same IP, household, group of people trying to commit fraud.

To our valued player,

Your Issue will be resolved internally as we need additional documentation from you rest assured that your account balance will be available for withdrawal as long as minimum account lock is finished and compliance team receive the additional documents from you.

Hoping for your kind cooperation and clear judgements.

Regards,

Hector ***

Pnxtech N.V.

Risk Team

Thank you, PNXBet representative, for providing the explanation. In addition, can you please provide evidence to prove your claims? Is there anything Mary jane can do to gain access to her funds sooner than after 45 days from the date her account was blocked?

This is what i mean how come their acusing me that i violated an opposit betting ?

i am playing for mg self for my own intension i dont belong to any groups or anybody who is tryin to make pnx as a business this acount is my personal acount i really dont have any idea of what OPPOSITE BETTING MEANS .

and i never intend to make any comisssion .

i can provide documents that will prove that i am inocent with this accusation just please tell me what i need to provide to able to access to my acount again and recover my credits ... i choice pnx bet because it has a big name in gambling industry i hope i can reopen my acount as soon as possible ... please

To CasinoGuru team,

No it's the least we can give in order for perpetrators to stop doing it again

I think PNXBET SHOULD SHOW THE HISTORY BETTING OF WHEN AND WHERE i COMMITED THE VIOLATION LIKE WHAT THEIR ACCUSIMG ME "opposite betting"

HOW CAN I KNOW THAT UR ACCUSATION IS RIGHT IF YOU DONT SHOW ME THE EVIDENCE THAT I REALLY COMMITED AN OPPOSITE BETTING

I BELIEVE PNX BET IS A LEGIT AND TRUSTWORTHY GAMBLING SITE SO I EXPECTED THE PNX COMPANY SHOULD BE FAIR IN PROVIDING DETAILS to both casino and players so i can understand and accept this happen ..

45days is so frustating to wait and so stressful worrying and keep sending email to pnx support team . I think pnx should put an end to this .

I HEARD THATS FROM SOMEONE I KNOW ,same case as mine was recover already his acount and his credit . Without having 45days ... just tell me what i need to provide and show to recover my acount as soon as possible ..

Account reactivated. Thank you for your compliance

Thank u so much pnxbet

Thank you, PNXBet Casino, Mary jane, for your cooperation.

Dear Mary jane,

Could you please confirm that the issue has been resolved and your access to your gaming account has been, in fact, restored?

Yes !!!!! The pnx return my acount and credit as well im so happy . And this time i am at ease to play...

thank u pnx

thank u casino guru

thanks andrej

Thank you, Mary jane, for confirming and for using the Casino Guru complaint resolution center. As the issue has been resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru