The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player verified his account and received his winnings.
Platincasino - The player struggles to withdraw his balance.
Amount: €400
Platincasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Platincasino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I've been having trouble with payments for about 2 weeks.
since they say i have to provide proof because my girlfriend used her paysafcard account and deposited into my casino account..
submitted everything...
now they ask for a document, a bank statement... which they assumed they would have transferred...
paysaycard was always bought at the petrol station or in the net and paid for in cash.
Automatic translation:
Public
Public
2 years ago
Hello Marc28,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if the casino knows about the payment used for deposit is not your own? When was the last time you submitted a document to them and did they reply to you since?
Please note that using a 3rd party payment is strictly against casino terms and if they decide to confiscate your balance and return your deposit there is nothing else that can be done. However if they already know about the 3rd party payment and they want to verify her identity too there is still a chance.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Many Thanks.
Yes, you know that the last deposit came from my girlfriend's Paysafcard account.
The previous ones came from mine.
Now it means you want a bank statement, where the IBAN etc. is on it.
We then uploaded your bank card and a sales overview of your account.
Both were rejected...
Also think with a bank statement that will be uploaded tomorrow... nothing will happen there either..
it's all been going on for too long. They always ask for something else.
But the fact that I've already lost 4 more times doesn't matter to them.
you can always pay...
as long as you lose, they win.
It's already very thirty.
Automatic translation:
Public
Public
2 years ago
Translation
Hello,
would like to add:
A second payout option was added today, from platinum casiono.
My friend her account was added successfully.
My account is open again.
I transferred 400 euros to her account today...
whether it will be released...I'll see in a few hours.
So, if things go so well.. I give PLATINUM CASINO 100/100 STARS...
because I wasn't aware of all the terms and conditions (deposit 3. etc.)...
Kind regards.
Ps: 3 hours later... money has not been transferred.. they STONED it..
I'm going nuts 🙁((((
Edited
Automatic translation:
Public
Public
2 years ago
Dear Marc,
Please note that the withdrawal may take up to a few days so definitely give it a little more time. If the money wouldn't appear on your casino account until then, we will definitely try to intervene.
Public
Public
2 years ago
Translation
Hi,
I am now awarding PLATIN CASINO 100/100 points..
They lawfully gave me a reminder because I had paid through a third party...
until now really didn't know that it was forbidden.
They DID pay me off though.
will continue to #PLAY with them and also RECOMMEND..
IT WAS MY FAULT and I am grateful that you pointed this out to me without permanently blocking my MONEY or account. WHAT WOULD HAVE BEEN YOUR GOOD RIGHT.
thank you anyway..
MFG marc
PLATIN CASINO.. is really BOMB 😉
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