The player's unable to verify his account as the casino is non-responsive. The complaint was closed as resolved after the player informed us that the issue was settled.
Platincasino - The player's unable to verify.
Amount: €4,000
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Ladies and gentlemen,
Once again having problems with my payout.
This time it is platinum casino that does not want to pay out my winnings of 4000 euros. Let alone my account not even verified ... Customer service is bad and difficult to reach, very long waiting times. They just don't want to verify my account so I gamble away the money.
I would like to verify my account so that I can withdraw, write in response that I am busy and should be patient.
But unfortunately I don't get an answer to my email questions and I don't even try to chat. Therefore I would be happy if you can help me.
Kind regards
Automatic translation:
Public
Public
3 years ago
Hello murati,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platin Casino. Please allow me to ask you a few more question before we would make any step further.
How long have you been trying to verify your account? Did you use and deposit or no deposit bonus in the casino? Did you sent your documents to the casino's support or uploaded it directly to your casino account?
Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve the issue.
Regards,
Nick
Casino.guru
Public
Public
3 years ago
Dear murati,
We haven't hear from you in a while. Please note that we will be forced to reject the complaint if you won't respond within the next 7 days.
Public
Public
3 years ago
Translation
My concern settled after I threatened a lawyer.
Thank you anyway for your efforts.
Automatic translation:
Public
Public
3 years ago
Thank you murati5575 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble with casino, we will gladly try to help you. The complaint will be now closed as resolved.
Best regards,
Nick
Casino.guru
