Platincasino - Player's withdrawal is delayed.

Withdrawal is not being processed without any reasons provided

Dear markus8619,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

All data transmitted, everything verified. But still waiting forever

Thank you for your patience. Withdrawals usually do get processed more quickly, but sometimes unforeseen issues can lead to delays. Based on our experience, most players receive their funds within the two-week timeframe. If your winnings are still not in your account by November 18, please reach out to me, and we’ll continue with the investigation to ensure you receive your payment.

Dear markus8619,

Have you received any news related to your withdrawal? Please let me know. Thank you for your cooperation.

Dear markus8619,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.