HomeComplaintsPlatincasino - Player's withdrawal is delayed.

Platincasino - Player's withdrawal is delayed.

Amount: €1,400

Platincasino
Safety Index:High
Submitted: 06 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 13h 33m 22s

Case summary

yesterday

The player from Germany is facing issues with a withdrawal that is not being processed, and no reasons have been provided by the casino.

Public
Public
2 days ago
Translation

file


Withdrawal is not being processed without any reasons provided

Automatic translation:
Public
Public
yesterday

Dear markus8619,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Public
Public
yesterday
Translation

All data transmitted, everything verified. But still waiting forever

Automatic translation:

Casino Guru is examining the case

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