Platincasino - Player’s withdrawal has been delayed.

I withdrawal 500 its pending then i rejected every day, i dont get no notifications or nothing, that tells me what I need to do, i had the same problem 4 months ago, Im verified player.

No e-mail no nothing is coming on as a response, this is not ok.

Dear tackygirl2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello!

I have explained a little wrong. I mean that I have taken a withdrawal of my winnings of €500. I make a withdrawal and then they sit and cycle until after a day Platincasino cancels my withdrawal and puts my money back in the game account, this has happened every day and I have tested all my saved withdrawal possibilities that are presaved on the withdrawal account.

I have not received any note about what could be wrong, nor have they responded to my e-mails.

I understand that a withdrawal can take a few days but they deny my withdrawal and then I get the money back in my game account, I checked the date properly it was 3/10 I started trying to withdraw the money, so this has been going back and forth for 8 days.

Ps: I have been a verified player since about 3-4 years ago.

Hi Team and Hi Miaa,

Can you please try it again?

Withdrawal was not processed because you had entered the wrong letters in your address. We have now edited it.

Thanks,

I have now tried withdrawing to my bank card

I canceled the withdrawal to bank card and made a withdrawal that requires my full name, so now I wrote my full name with between the name.

Dear tackygirl2,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

It has looked like this for the past 48 hours.

Nothing more happens.

I don't know how long I have to wait?

Update, today platin casino accepted my withdrawal and I have it in my account now.

Thank you platinum casino! And thanks to you at casino guru, you are worth gold with your help and support you get when you don't understand yourself. Again a big thank you!

Dear tackygirl2, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru