Platincasino - Player’s struggling to complete account verification.

I uploaded all my Documents , all Deposit Proofs (Skrill and Paysafe) what they requested , now they keep cancelling my withdraw and want same proof over and over again even i uploaded it all. Im playing Slots more then 10 Years Online and never saw such thing. They want let the Customer wait so he can lose the Money again. Maybe u can contact them somehow ? Aswell you can see on The Document Screenshot , they accepted Paysafe 2 days ago and after 2 days they requesting same proof via Email. Pretty Disgusting behaviour. Greetings

Dear mak1nho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Wieso versuchen Sie mir KYC zu erklären ? Spiele Online Slots seit 10+ Jahren , die hatten alle Dokumente , wollten nur paysafe proof und skrill proof , haben beides bekommen aber wollten es nochmal und nochmal , sowas ist nicht normal und kann auch nicht normal sein mein Freund 😉 Habe nun die Auszahlung bekommen nach 5 Tagen diskutieren und nachdem ich 3 mal gleiche Paysafe proof und Skrill proof geschickt habe. Traurig sowas was die online anbieter mit den Kunden machen , sie hoffen dass die kunden das geld verlieren und trollen die Kunden so. Sie können den Fall nun schliessen , vielen dank trotzdem für die Hilfe.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mak1nho, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru