The player from Quebec had trouble accessing his casino account which had been unexpectedly disabled. He had over 5000 Canadian dollars in winnings that he couldn't collect due to this issue. The Complaints Team had attempted to investigate the issue, asking the player several clarifying questions. However, the player did not respond to these inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.
Platincasino - Player’s account with winnings has been disabled.
Amount: Can$5,000
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
They just disabled my account ..i won over 5000canadisn dollar and they just disabled it... i was betting on football and nba..i was winning it and when i try to login,i couldnot... they are totall scam ... i dont how they even get positove review here.. they even dont let me withdraw my balance
Public
Public
5 months ago
Dear milankc518,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- Did you achieve your current balance with the help of a bonus?
- Have you contacted the casino regarding the account blocking? Have you received any response?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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