Platincasino - Player’s account with winnings has been disabled.

They just disabled my account ..i won over 5000canadisn dollar and they just disabled it... i was betting on football and nba..i was winning it and when i try to login,i couldnot... they are totall scam ... i dont how they even get positove review here.. they even dont let me withdraw my balance

Dear milankc518,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of a bonus?
• Have you contacted the casino regarding the account blocking? Have you received any response? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear milankc518,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.