Platincasino - Player’s account has been closed and winnings confiscated.

I deposited €200 at the casino and claimed the second welcome offer. I completed the wagering requirements and then submitted a withdrawal request before leaving the casino. The next day, I found my account had been deleted. I contacted them through chat, and they said they would get in touch via email. Several weeks went by before I finally received a reply asking for documents, which I promptly sent. Once those were approved, they requested additional documents, which I also provided. After that, they suddenly refunded my deposit (€200) without any explanation, even though the amount I should have been able to withdraw after completing the wagering requirements was €220.25.

Dear eerovilenius,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your winnings on top of your deposit represent the 220€?
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 
• Did you learn why your account was closed and your winnings confiscated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes €220.25 and I played slots and I couldn't find out why it was removed and confiscated they never told me the reason.

Could you please share your communication with the casino when you attempted to inquire about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here