Planet 7 Casino - Player’s withdrawal has been delayed.

they have owed me for over a month they tell me all my infomation is good they paid me four times before but they keep telling me to wait

Dear darrell,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you made any successful withdrawals before? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Additionally, I would like to point out, that Planet 7 Casino is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/Planet-7-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

they have always paid before ive been playing with these casinos for five years i dont know why i cant get paid im 74 years old i dont want to run out of time

Thank you very much darrell for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Darrell!

I will take care of your complaint from now on. I would like to invite representatives of Planet 7 Casino into this complaint in order to help us resolve the withdrawal issue.

Greetings all,

I've reviewed the account and I'll see what I can do to move things along for you Darrell.

Best wishes,

Nick and Planet 7

thank you again

Dear Nick and Planet 7,

I would like to ask you to provide us with an update on this case.

samething i have not got any of my winnings

Just an update,

There was a payment released by the casino to our 3rd party on August 26th for disbursal as a physical check. As a general rule we are looking at up to 10 days on delivery but in some circumstances it can be a bit more, once the check is available for delivery you will receive an email with the tracking information Darrell. Make sure to physically deposit the check directly into the approved bank account.

Best wishes,

Nick and Planet 7

thank you

Hello Darrell!

Thanks to the Nick's reply it looks like you will be receiving your funds in the following days. I will set the timer for 7 days, in this time frame I would like to ask you to keep us informed once you receive your funds.

Looking forward for your reply.

i got a check for 1042.00 on 9/16/21 thank you for your help

Hello Darrell!

Do you consider this particular case as resolved now?

the casinos will not let me make a withdraw anymore

Hello Darrell!

I was informed by the representative Nick from Planet 7 Casino, that a check payment of $1052 was issued from this casino, which you already confirmed receiving. I think it is safe to say that this particular case can be considered as resolved.