Planet 7 Casino - Player’s withdrawal has been delayed.

i won 1000.00 in December i sent all the info they wanted now they want me to do it on live chat they have paid me five times im 74 years old i dont know how to do all the diferent things they want me to do i followed the rules now they wont pay

Hello darrell,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Could you please clarify what information you provided?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

i took care of it it was a mistake

Awesome, thank you for letting us know, darrell. As you have managed to find a solution, we will now close the complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.