The player from Brazil is not able to complete account verification. He has not received a verification email. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Pin-Up Casino - Player's struggling to verify his email address.
Amount: 24,500 R$
Pin-Up Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
My problem is in verifying the account email. My documents and phone number have already been verified, however I do NOT receive any link in the email to verify.
To check my documents I sent an email to support and everything went well. I asked them to do the same with the email, but to no avail.
I only ask that you check my email so that you can withdraw and continue using the platform.
Grateful,
Automatic translation:
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1 year ago
Dear tiagog84,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that verifying your email address seems to be the only obstacle standing between you and successful verification?
Have you tried checking the spam and promotions folder?
Have you tried contacting the casino regarding this issue?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Good Morning,
Fortunately, this issue has been resolved.
Thank you very much,
Tiago
Automatic translation:
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1 year ago
Dear tiagog84,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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