The player from Brazil participated in a draw and won a Macbook. However, this prize has not been delivered yet. The complaint was rejected because the player didn't respond to our messages and questions.
Pin-Up Casino - Player hasn't received a prize.
Amount: ??
Pin-Up Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
on 08/31/2022 I was the winner of a Macbook in the Pin-Up draw that I participated, this draw took place through the official telegram of the website where I was marked as the first winner, since then I have been in the chat daily to see with them how the receipt will be of the prize! Every day I have to explain how I won the prize, then they congratulate me and say I should wait 24 hours and get in touch with them again via chat, today I got tired and demanded an answer they told me they gave the prize to someone else who has the same data as me as they say (DUVIDOO), I checked the giveaway page and there is no one with the name of Silvio competing, only me who will say with the rest of my data! that I was not the winner! Otherwise I have all the prints of conversations with Pin-Up and the draw too, I even called more participants of that draw and they confirmed that I am the first prize winner according to the official page!!!!! Slutty it!!!!
Automatic translation:
Public
Public
1 year ago
Dear silviouarte710,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please note that this was just something like a random gift from the casino and we cannot penalize casinos for not sending winners their prizes. Unless the casino refused to pay out your real or bonus money winnings, there is not much more we could do for you.
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.
Best regards,
Kristina
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