Palace of Chance Casino - Player’s bitcoin withdrawal has been delayed.

I deposited money to this casino and I won 2000 dollars and it has been 6 weeks now and I still haven't received my money and it's not like I asked to be paid with a check I gave them my bitcoin address turned in all the necessary paperwork twice even made sure they received and had my deposit approved then was told I had to wait 14 days for it to be deposited so here we are 15days later and still I have not received my bitcoin deposit I have been told twice to contact my support representative Peter vidic bit everytime I do they say he is off work today or unavailable and I'm pissed I want my money

Dear alisonfogerson1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I deposited the money and won 2000 I did not have an active bonus on it and no I haven't withdrawn from this casino before thar I can remember I will have to go back and check on this acct and I'm not sure what KYC verification I'd I sent this casino my drivers license and my utility bill that has both my physical address and my mailing address listed on the bill

Thank you very much, alisonfogerson1982, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello alisonfogerson1982,

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Palace of Chance Casino,

Could you possibly provide additional information regarding the delayed withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Greetings all,

I am unable to locate a casino account using any of the provided credentials alisonfogerson1982 (email address or username), could you please make sure you have the correct login information so I can find your account?

Best wishes,

Nick and Palace of Chance

I received the money finally

Dear alisonfogerson1982,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal

Casino.Guru