Pacific Spins Casino - Player's withdrawal request is delayed due to verification issues.

I play all over especially at casinos like Pacific ( Brango, Bonus Blitz, Limitless etc.) I’ve won on no deposit bonuses before so I understand how verification goes . I sent in my documents right after winning and finally got a response from the banking dept today that ignored the documents I sent and just had a link to their withdraw page which was restricted saying I neeeded to upload my docs there. It’s like they ignored my email with the docs and I don’t see a place to upload docs in the cashier section.

Dear Tliving,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pacific Spins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you managed to fill out the personal information for your casino account and upload the documents, following the link in the casino's email?

Have you contacted casino support regarding the situation? What recommendations have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I managed to fill out the form but there is nowhere to upload docs on the site. I thought that was the whole point of sending the documents into Banking per their chat helps directive.

Thank you very much, Tliving, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Tliving,

I've reviewed your case and am sorry that you came across such an issue with the verification of your account. I'll try my best to help you by contacting the casino and we'll see what can be done when they reply.

Dear Pacific Spins Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? Can you please specify if you have received the documents the player sent via email?

If you have any supporting evidence relevant to the case, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Natalia and Tliving,

We hope that you are well and safe.

We would like to inform you all that the player's account was successfully verified on November 30th and also finalized his first withdrawal on the same day.

We'd like to invite Tliving to confirm that the payment was received.

Thank you for your understanding.

Best Regards,

Pacific Spins Management

Thank you very much for your reply and the attached evidence, Pacific Spins Casino.

Dear Tliving, would you please confirm receiving your winnings from the casino already?

Dear Tliving,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.