HomeComplaintsOppa888 Casino - Player’s withdrawal has been delayed.

Oppa888 Casino - Player’s withdrawal has been delayed.

Amount: 4,491 INR

Oppa888 Casino
Safety Index:Above average
Submitted: 02 Jun 2020 | Resolved : 19 Jun 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from India has requested a withdrawal three days ago. It has been pending since. Player’s complaint has been resolved successfully.

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4 years ago
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4 years ago

Dear Deepak,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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4 years ago

Thanks so much Petronela, for your response and I will wait for the withdrawal request to be completed.....Only 2 issues:


1. As per my oppa888 application, it was reflecting withdrawal completed but not received the same in my account.


2. Secondly, no reply on WhatsApp by the oppa888 support team- resulted into a panic in my mind.


Now as per my last conversation they asked to wait and I will be waiting patiently.


( This was not my first withdrawal request...thanks).


Thanks again for looking into this issue.

Edited
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4 years ago

Staying positive and waiting for good news. I will set the times for 7 days. I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

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4 years ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Dear Deepak,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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4 years ago

Additional comments from the player:


"Thanks so much Petronela.....I was able to receive my withdrawal successfully.


My apologies for late reply.


Thanks again for all your help and support.


Regards,

Deepak ***"

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4 years ago

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Deepak for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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