The player from the United Kingdom had been waiting to withdraw £1600 for nearly three months, despite being told the processing would only take 21 days. The casino only responded to the player's inquiries and offered no proactive communication. Upon receiving the complaint, we had asked the player to provide a screenshot of her withdrawal request. However, due to the casino's history of unresolved complaints and no reaction policy, we were forced to close the case as unresolved. This negatively impacted the casino's overall rating. Despite our numerous attempts to communicate with the casino via emails and live chat, they completely ignored us, leading to an increase in unresolved complaints.
Ocean Breeze Casino - Player's withdrawal has been significantly delayed.
Black points: 326
Amount: £1,600
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Hi there
I won £1600 on the 1st of Dec 2023. Recieved an email saying being processed and could take up to 21 days to process. I have emailed and been on chat several times and told to be patient and checks still being completed. I’m now way over 21days as almost 3 months and no payment or correspondence unless I contact them on chat
Public
Public
8 months ago
Dear leeza40
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
Public
Public
8 months ago
Dear leeza40,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
