The player from Germany was waiting for his withdrawal for over ten days. The issue was successfully resolved and the player received his winnings.
Nomini Casino - Player’s withdrawals have been delayed.
Amount: €4,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I won €4000 playing nomini. This paid out on 2 payouts of 2000 € each to the account.
It's been 2 weeks now and the payouts haven't even been processed yet. I might even cancel it.
In the chat you are put off and fobbed off with standard answers. They're rude too. I now have my doubts as to whether I will see my money. So far, verification has not been necessary...
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2 years ago
Dear Dominik,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if you have been informed about any documents required for the account verification? I am sure that KYC verification will be necessary for such an amount. Have you received any winnings from this casino in the past?
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronella, unfortunately I was not asked for any documents to verify. In the chat itself I asked if which documents were required for verification. I was told no verification is required.
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2 years ago
Thank you very much, Dominik, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hi Dominik,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Nomini Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
Dear all,
Thank you for reaching out!
We would like to express our apologies for the delay with the withdrawal. We confirm that the payout of 2,000 EUR was processed from our side today and the next payout will be also prioritized.
Rest assured that we strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience caused!
Should you have any other questions, please, do not hesitate to contact us in the live chat or via email.
Best wishes,
Nomini.com
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2 years ago
Thank you Nomini Casino team for your reply.
Dear Dominik,
Please let me know when you receive your funds in full.
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2 years ago
Translation
Hello, the money has now been received. Thanks very much !
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2 years ago
Thank you Dominik for the update.
I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
