HomeComplaintsNomini Casino - Player’s withdrawal has been delayed.

Nomini Casino - Player’s withdrawal has been delayed.

Amount: €500

Nomini Casino
Safety Index:High
Submitted: 14 May 2021 | Case closed : 30 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has been trying to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Hello,


I have deposited around 700 euros at Casino Nomini and would like to withdraw 500 euros. This application has not yet been processed. A verification was not carried out, asked the live chat, but was told that no verification was necessary for the time being.


The status of the payout has not changed so far. Since I actually like this casino and is listed here, I would like to continue playing there. But that the payout is not processed is unfortunately very annoying.


Player name: T *** 1


Lg


Tobias L ***

Edited by a Casino Guru admin
Automatic translation:
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Public
3 years ago

Dear Tobias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Also, I would like to know when exactly you requested the withdrawal.

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
3 years ago

Dear Tobias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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