The player from Germany is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
Nomini Casino - Player’s struggling to withdraw his winnings.
Amount: €33
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear Ladies and Gentlemen ,
I won 35 euros with free spins and tried to pay them out, which didn't work! I then wrote to the support and asked why it was, the only answer to this question is try it again ^^ Habs tried more often and then the credit is still 35 euros!
The amount is simply not deducted!
I hope for a quick answer!
Kind regards
Jan Luca R***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Jan Luca,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Have you completed the wagering requirements for the Free Spins?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
