Nitro Casino - Player’s dissatisfied with withdrawal fees.

Amount: ??

Nitro Casino

Safety Index:High Submitted: 29 Mar 2020 | Case closed : 01 Apr 2020

Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Finland is questioning high withdrawal fees. After a closer examination, we rejected this complaint as unjustified.

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JarmoM

Junior Apprentice

Public

4 years ago

OriginalTranslation

Not the actual complaint but the bad experience. The casino takes about 3% of the withdrawal cost for each withdrawal. A very rare and bold way to reduce the chances of players winning.

Automatic translation:

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Petronela

Complaints Team Lead

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4 years ago

Dear Jarmo,

Thank you very much for contacting us. I’m sorry to hear about your problem. I have contacted live chat support asking about withdrawal fees, and they told me, that the casino charges 3 EUR per transaction (not 3%). I have added this information to our review https://casino.guru/nitro-casino-review.

Have you been charged 3% when withdrawing your winnings? Please could you forward me a receipt or a screenshot? I hope we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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JarmoM

Junior Apprentice

Public

4 years ago

OriginalTranslation

Hi, ok that 3% was a guess but it might be 3 €. The amount I raised was about € 100 and I deduced that 3%. So I think it's ok if that is mentioned in the casino information, it's quite rare nowadays for such a draw.

Edited

Automatic translation:

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Petronela

Complaints Team Lead

Public

4 years ago

Dear Jarmo,

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.