National Casino - The player is unable to verify.

I'm trying to withdraw a small amount. But they keep declining my request stating that I haven't supplied proper documentation. I have given them everything they have asked for but still, refuse. There is simply a bunch of thieves. They have the worst customer service I've ever had to deal with.

Hello louitcush,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Allow me to ask you a few more question before we would move forward.

When exactly did you start the verification process? Is this your first ever attempt of withdrawal in this casino? What did the casino respond to your explanation.

Please note that if it's your first withdrawal in the casino we usually recommend to wait at least 14 days to process the verification and withdrawal. Also there can be expected other delays during Holidays.

Please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.

Regards,

Nick

Dear louitcush,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.