N1 Casino - Player experiences unresolved deposit issues.

I deposited $40 ,after 30 min and it not being in my casino account ..I then talked to chat they then informed me it was pending and then aprox 2 hours after that they told me it was being processed..then 5 hours after they informed that the funds were returned to me which is not the case .I gave them proof of deposit as the funds were sent via interac etransfer and was put in there casino account 30 sec after I sent it.now there not talking to me ...I also brought to there attention of a deposit of 25 euro dollors that was deposited in January 2021 ..I still have proof of that deposit and they refuse to do anything about it...I was unaware that casinos can keep your money for no apparent reason and then turn around and lie about it or disregard you altogether..please help as I'm past frustrated

Dear kbbest98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear kbbest98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.