HomeComplaintsmr.play Casino - The player's complaining about the overal experience.

mr.play Casino - The player's complaining about the overal experience.

Amount: €2,400

mr.play Casino
Safety Index:High
Submitted: 10 Sep 2021 | Case closed : 26 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's complaining about the overal casino experience with the support and VIP manager. The complaint was rejected as the player did not respond to us within the given time.

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2 years ago

Hello dear reader,


I am very dissatisfied with sese casino.


i am treated like a child and very aggressive tone i get (see chat) from one of other vip manager.


because I ask too many questions because I don't know everything. apparently they don't like that, but then you didn't have to be a VIP manager.


I'm also told that my recordings would take place soon but it's not right either didn't want to help me with that


what I want to achieve:

I want my recording and I unsubscribe


greetings adnan

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2 years ago

Hello Andnandagn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunpura Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible.

Could you please specify how was the casino rude to you? Do you have any screenshots or chats saved where this is shown? If yes, please send it to nikolas.b@casino.guru. Are you also verified in the casino or have any withdrawal in process there?

I hope we will be able to help you resolve the case as soon as possible. Looking forward to your answer.

Regards,

Nick

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2 years ago

Dear Andnandagn,

We haven't hear from you within the last 7 days. Please note that the complaint will be rejected if we won't get any answer from you.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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