Mr. O Casino - Player’s deposit has not been credited.

Yes, I made a deposit to Mr. O casino and it has never been credited to my account. My deposit started out at $10 but after bitcoin fees the total left was $7.66. I spoke with multiple representatives from Mr. O. the other day and Some of them sayit’s not been processed yet and one representative said they would make an exception if I made another $10 deposit they would credit the $7.66 then. I feel like this is theft. Thank you.

Dear jduckro01,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr. O Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was there an indication what the minimum amount the casino accepts for deposits?
• Was this your first deposit in the casino?
• Could you please share screenshots or a chat transcript of your discussion with casino support?
• My email is tomas@casino.guru
• Have you attempted to make further deposits in the casino? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I have emailed you screenshots. Thank you for your help with this matter.

Thanks for your reply, jduckro01.

If you deposited less than the minimum deposit, but the casino offered this solution for you, It might be the best course of action for you to take.

Sadly we are unable to argue in your favor if the transaction isn't processed due to similar issues. Payment providers might require a certain threshold for a transaction to be credited.

Please let me know about your decision going forward.

Dear jduckro01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas,

I sent a screen shot of them processing a previous deposit of under $10. I guess my argument is whether it’s 10 cents under their $10 threshold or $3 they still processed the earlier deposit. Also if they’re willing to credit it to a future deposit of $10 or more why not just credit my account now? I made the mistake and won’t do it again that is if I ever decide to deposit with them again.

thank you.

Thanks for the email.

I checked the information and I can see the casino was able to process such a deposit in the past.

I encourage you to proceed according to the instructions of the casino to resolve the issue despite a similar situation resulting in a successful deposit.

If the situation is not resolved by this action we'll try to assist you further. I apologize for the inconvenience.

Thanks for your understanding.

Dear jduckro01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.