The player from Portugal had difficulties with Mostbet casino, which refused to honor his withdrawal request. We asked him for more details about his problem and for any communication he had with the casino. We extended the complaint's timer by 7 days for him to respond. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint.
MostBet Casino - Player's withdrawal is denied by Mostbet.
Amount: €126
MostBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
The Mostbet casino refuses to pay me and argues with me in the chat that they can't do anything
Automatic translation:
Public
Public
1 month ago
Dear suguiguiloko,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with MostBet Casino.
I’m afraid I will need more information regarding your problem. Please could you elaborate?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I will be waiting for your reply patiently.
Best regards,
Tomas
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