HomeComplaintsMoolah Casino - Player claims casino falsely advertises itself as 'US friendly'.

Moolah Casino - Player claims casino falsely advertises itself as 'US friendly'.

Amount: ??

Moolah Casino
Safety Index:Above average
Submitted: 07 May 2024 | Case closed : 21 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Georgia had questioned why the casino was advertised as 'US friendly' when it didn't accept players from her state. We had requested additional details to understand her issue better, but she did not respond to our queries. Due to the lack of response, we were unable to investigate the matter further and had to reject the complaint.

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6 months ago

Just wondering why its advertised as being US friendly.. when they dont accept players from Georgia.

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6 months ago

Dear kjgrace77,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Moolah Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? You aren't able to register or is there or you've already registered but can't withdraw? I will be waiting for your reply patiently.

Best regards,

Nick

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6 months ago

Dear kjgrace77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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