The player from Greece had requested three withdrawals totaling 800€ from Bankonbet on 21/01 and 22/01, but had not received the funds yet. Despite inquiring about identification documents, the casino had stated they were not necessary, causing frustration over the 8-9 business days wait. The Complaints Team noted that multiple complaints regarding withdrawal delays had been received, but most players eventually received their winnings. However, due to the player's lack of response to follow-up inquiries, the complaint was rejected.
Bankonbet Casino - Player’s withdrawals are delayed.
Amount: €800
Bankonbet Casino
Safety Index:Very highSafety Index
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9.5
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
4 weeks ago
Translation
On 21/01 and 22/01, I requested three withdrawals from the company bankonbet, and I have yet to receive my money. The amounts are 300€, 200€, and 300€. I have asked several times if I need to send identification documents, and they have told me it is not necessary. It has been at least 8-9 business days, and they keep telling me to be patient!
Automatic translation:
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Public
4 weeks ago
Dear Tswths,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
4 weeks ago
Translation
I have been told that no identification is needed, just to be patient, I have never received a withdrawal from this company. I would like to know if it is a fake company or it is just a matter of time before I get my money.
Automatic translation:
Public
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3 weeks ago
Thank you for your reply. We have received several complaints regarding the delay in processing withdrawals at this casino, and the majority of players receive their winnings.
Could you please let me know if there is any news regarding your withdrawal requests?
