The player from Peru was unable to withdraw his winnings after making a deposit of S/1000 soles on November 6, 2024, and encountering errors during the process. Despite multiple attempts and making a minimum deposit with different methods, he was unable to complete the withdrawal of his winnings. The Complaints Team was unable to assist further due to the player's lack of response to inquiries, which led to the rejection of the complaint.
Megapari Casino - Player's withdrawal is delayed.
Amount: 1,214 S/.
Megapari Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
I am contacting you to request urgent help, as I cannot withdraw my funds and this is causing me a lot of uncertainty. On November 6, 2024, I made a deposit of S/1000 soles and won a bet. However, every time I try to withdraw my money, an error appears that prevents me from completing the process.
I have tried several times to resolve this situation. I even made a minimum top-up via VISA and Mastercard, wagered that amount, and tried again to withdraw the entire balance, but to this day I have not been able to access my funds.
Please help me resolve this immediately as I am worried that I will not be able to access my money. I would appreciate it if you could tell me what the problem is and what steps I need to take to complete the withdrawal successfully.
I appreciate your prompt response and assistance in this matter.
Thank you so much,
Samuel *******
Contact: [removed by casino.guru admin]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 month ago
Dear samuelmedpau,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you contacted casino support and requested assistance? With what result?
- Could you please advise if you completed account verification in the casino?
- Which payment method did you use for the first deposit?
- Do I understand correctly you wagered the deposited amount up to the point the withdrawal option was made available for you?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
