M88 Casino - The player's winnings were capped.

Username- p********

I made a deposit of 1300Inr in this casino .

I just made a withdrawal of RS1919 and this casino blocked my account. On asking via live chat they said on violation of terms we will only return 500INR.

I asked them the whole reason of blocking, they said we cannot tell that.

Now they are only returning 500INR and Confiscated 1419Rs.

I still want to know the whole reason for blocking my account. This is totally unfair.

Hello Harsheet99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with M88 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

They never asked for any documents throughout. I simply made a withdrawal and after some time my account was blocked .

I didn't use any bonus. I played on the real money and I won some 619INR and my balance became 1919INR.

Yesterday I spoke to them and they said due to violation we can only refund 500INR.

Now I don't know what violation had I done. Is winning a violation?

Hello Harsheet99,

Did they specify which exact term did you violate? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Hi,

They didn't mentioned anything.

They simply blocked my account and forfeited all the money . This is something wrong I guess. If not the winnings I just want my deposit back.

Thank you Harsheet99 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Harsheet99,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite M88 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear M88 Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account or to get his deposits? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Harsheet99,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru