Lucky Tiger Casino - Player’s balance has disappeared.

My balance disappeared, they told me my wagering requirements were met

50x equals to 2500. Lucky tiger converted my winnings without me requesting to do it in my account. They made transactions I didn't authorize.

Dear High5me,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your bonus winnings have been cancelled? Have you received any explanation from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear High5me,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"I have not heard from the casino, I've been preoccupied sorry for not responding sooner."

I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your bonus winnings have been cancelled? Thank you in advance for your reply.

Dear High5me,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint again.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.