Forza.Bet Casino - Player’s withdrawal requests are delayed.

I’ve requested a withdrawal from this site numerous times and they’ve never been accepted. I left it for 8 days and then cancelled it and did it again and now I’m on the 4th day having started again. I get the same response everytime and it’s a generic response asking me to wait. I’ve asked them what I can do to speed things up and nothing. They’re holding my money on the hope that I cancel the withdrawal again and they’ve also limited my stakes too. This site was quick to take my money but not quick to pay my winnings. Please help me

Dear ethslade93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hi Veronika,

Today is 2 weeks since I’ve not been paid.

they keep telling me the same thing over and over again and it’s getting annoying now

I’ve asked again today and I get the same generic response. Our team will reach out when they have an update.

load of rubbish. They’re holding the money on the hope I cancel the withdrawal. It’s scummy and I’m not going to cancel it, so it looks like it will be there for a long time.

i really need some help with this. Please

Thank you for your replies.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play - e.g. slots, live casino games, sports betting?

Never made a withdrawal. This would be my first time.

there is no option for KYC or if of provided the info they needed.

no bonus. Money was deposited and I won with that.

a little bit of slots, but mostly sports.

there is no option for KYC or i would of provided the info they needed.

Thank you very much, ethslade93, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Dear ethslade93,

I’ve reviewed your case, and I’m sorry to hear about your difficulties with the withdrawal process. I will reach out to the casino to see what can be done once they respond.

Dear Forza.Bet Casino,

I would like to invite you to join this conversation to help resolve the player’s complaint. Could you please provide more information regarding this case? Specifically, I would appreciate an update on the current status of the player’s withdrawal request and when ethslade93 can expect it to be processed from your side.

I look forward to your prompt response. If you have any supporting evidence, please feel free to send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Thank you Natalia

Shock that Forza.bet hasn’t responded to you either. Seems too much like hard work. 4 weeks on Sunday since the initial withdrawal was made…

Dear ethslade93, I have received an email from casino support saying that all the issues will be resolved in the near future. They specifically informed me they "do not leave their customers unanswered". Can you please specify when was the last time you communicated with them?

I will try to contact the casino representative again to get more information to the point. I'll let you know once they respond.

Thank you for getting back to me, Natalia.

they do respond, but it’s always the same thing and it seems like a robot is responding to me half the time. I’ve just forwarded on the last response from them. It’s now been over 4 weeks.

let me know if you require anything else.

Thank you for forwarding me the email, ethslade93.

I'll wait for the casino to reply. Once I hear back from them, I'll post here.

5 weeks today and still nothing…

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Natalia,

have you had any contact yet from Forza.bet? They’re completely ignoring me and won’t provide me any update as to when I’ll get my money. This is getting beyond a joke. 5 weeks now…

Dear ethslade93, 

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming (https://anjouangaming.com/dispute-terms-conditions/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia