Lucky Tiger Casino - Player is criticizing bonus policy. We rejected the complaint because the player didn't respond to our messages and questions.

I won u about 299 dollars playing slots in football fantasy. I got 100 free spins for my $30 deposit. I played my free spins and was up quite a bit. I played $100 dollars and then hit again and decided I was done. I hit wihdrawl and find out only .17 is withdrawable. Customer support they said you have to get about $3000 before you get any money at all. That is a scam they did not tell me that when I put my money in. I didn’t win anything they took my money

Dear Robyn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a couple of questions, so I can understand the whole situation completely. Could you please advise how much winnings you have accumulated from Free Spins? Were the wagering requirements completed? I have checked general bonus terms and conditions, and this is what I found https://luckytigercasino.com/terms/:

"Any winnings from free spins are subject to a wagering requirement of x40.

Free Spins carry a maximum withdrawal calculated as x6 Free spins amount, except where explicitly stated otherwise."

Additionally, please forward your cashier and bonus histories to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Robyn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.