Talismania Casino - Player’s withdrawal has been delayed.

I have been waiting for payouts from the casino for almost 2 weeks now and have been put off until now. I have had several contacts with customer service, but unfortunately they keep putting me off. I can't make any more withdrawal requests either, as there can only be a maximum of 3 requests open. In total, it's about 3,500 euros i want to payout.

I haven't had to do any verification yet and have already received an email from the casino saying that the payout looks good. But that was a week ago and since then customer service has just been trying to put me off.

The monthly withdrawal limit is €7,000, but this is not possible if you have already waited at least 2 weeks for €500.

Dear Masl0201,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hallo,

eine KYC Verifizierung ist bis Jetzt noch nicht nötig gewesen. Das Casino lässt mich nicht einmal die KYC verifizierung machen, da es kommuniziert dass ich diese nicht benötige.

Zum heutigen Tag sind es genau 14 Tage nach Auszahlungsanforderung.

Freundliche Grü´ße

Marcel

Dear Masl0201,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo,

ich habe noch kein Geld oder sonstige Informationen erhalten.

Die Auszahlung ist bis jetzt noch nicht einmal vom Casino überprüft worden.

liebe Grüße,

marcel

Thank you Masl0201 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Masl0201,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Talismania Casino to join the conversation.

Dear Talismania Casino,  

I would appreciate your assistance in clarifying the reasons behind the delay in processing the player's withdrawal. Could you please inform us of the factors contributing to this hold-up and provide an estimated timeline for when the player can expect to receive their funds?

Dear Masl0201,

We are happy to confirm that your withdrawals has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

Talismania team.

Hallo liebe Talisman Casino Team,

ich habe die ausständige Zahlungen gestern erhalten. Ich habe nun zwei weitere Abhebungen veranlasst und bitte Sie um rasche erledigung. Bis dahin würde ich gerne die Beschwerde noch offen lassen, und hoffe dass sie die Abhebung diesmal innerhalb des von Ihnen angegebenen Zeitraums bearbeiten werden.

Danke und liebe Grüße,

Marcel

Dear Masl0201,

Once again, we are happy to confirm that all of your withdrawal requests has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Your patience, understanding and co-operation in this situation was truly appreciated!

Our team wishes you all the best for your future activities!

Best regards,

Talismania team.

Vielen Dank für die nun rasche Auszahlung.

Marcel Hanemann

Thank you for the timely processing of the player's withdrawals, Talismania team. It's heartening to see things moving in the right direction.

Dear Masl0201,

I wanted to inquire whether you have received all of your winnings or if there are any outstanding funds that still need to be disbursed. If there are, could you please let me know the amount?

Dear Masl0201,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Masl0201,

While it appears that you have received the disputed winnings, we have not received any further confirmation from you regarding this or if you require additional assistance. Consequently, we are forced to close this complaint as rejected. I would like to express my gratitude to the casino team for their cooperation.

Please feel free to reach out to us should you encounter any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru