Buran casino Review

The player from Australia had encountered an error 520 and was unable to access the casino site. Despite having reached out to the casino's support, he had received no response. We had attempted to investigate the issue and had extended the response time by seven days but had received no further communication from the player. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Italy had secured a large win on Buran Casino. However, her account had been first blocked and then closed without any notice or warning, which left her unable to contact the support team. The player had claimed her winnings were removed when her account was reopened. The casino had informed her that a software malfunction during her gaming session had led to the cancellation of her winnings. After reviewing the evidence provided by the casino, it was clear that the malfunction caused the player not to lose any bets during the session in question, and only the winnings were credited to her balance. The casino had then performed a 'rollback', annulling all incorrect bets, which led to the cancellation of the player's winnings. The complaint had been closed as unjustified since the player did not inform the casino about the malfunction, while the previous balance was lost after the game started working properly. The casino's actions had been in accordance with its Terms and Conditions, and there was nothing to restore. Later it turned out that the player played the game for the first time, and she did not know about the malfunction, so it is very likely she did not do it intentionally. Unfortunately, it did not change the situation.

A Finnish player had deposited 20€, won, and attempted a withdrawal of 172.79€. Despite successful account verification and multiple withdrawal requests, the payout hadn't been approved for over three weeks. He was constantly told in the chat that the payment would be processed 'any moment now'. The casino confirmed that the player's account was verified and the withdrawal request had been processed. The player had since confirmed receipt of the funds, leading us to mark the complaint as resolved.

The player from Greece had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. The Complaints Team had advised the player that it was common for withdrawals to take some time to process, which could have been due to unfinished KYC verification or a high volume of withdrawal requests. The team had suggested waiting at least 14 days after the withdrawal request before submitting a complaint. The player later confirmed that he had received his withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from Greece had been waiting for a withdrawal to be processed for two weeks. However, the casino had recently added Greece to its list of countries not eligible to gamble, potentially affecting the player's winnings payout. We reached out to the player for additional information to understand the situation better and extended the response time by 7 days. However, the player didn't respond to our inquiries. As a result, we couldn't investigate further and had to reject the complaint.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that he received his winnings, and this complaint could be closed as resolved.

The player from France encountered a system glitch while checking her balance after winning over €600 with a bonus. Despite providing all details requested by customer service, she was informed that she cannot recover the lost bonus. We closed the complaint because the player stopped responding.

The player from Brazil received two bonuses, both of which were cancelled without explanation. Despite contacting support, the casino was unable to reactivate the bonuses. We closed the complaint as resolved since the player confirmed they received the bonus.

The player from Mecklenburg-Western Pomerania has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has experienced technical problems while playing a specific slot machine. We rejected the complaint as unjustified because the casino offered the player compensation and is working on the technical problem already.

The player from Germany has been blocked without further explanation. The casino provided us with the information the player's casino account checks and verification have not been completed. The complaint was rejected because the player did not respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing funds. She is not able to request the withdrawal by preferred withdrawal method. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested several withdrawals and after a few weeks of waiting for the payments, he decided to submit a complaint. The casino additionally required missing documents for the player´s verification. The player received payments a few days after sending the necessary documents. The complaint is resolved.

The player from Germany requested a withdrawal and, after more than 2 weeks of waiting for payment, he decided to make a complaint. The player received a payment approximately 1 month after the withdrawal request. The complaint is resolved.

The player from Germany has experienced a technical problem when purchasing Free Spins. The issue was quickly resolved by the casino after investigation, therefore we have closed the complaint as 'resolved'.

The player from Germany requested a withdrawal and, after a month of waiting for payment, he decided to make a complaint. The player received his money approximately 1.5 months after the withdrawal request. The complaint is resolved.

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Shortly after contacting the casino's representatives they managed to swiftly process the payment to the player and he have received in a couple of days. The complaint is now resolved.

The player from Germany has requested two withdrawals. Unfortunately, the payments seem to be delayed. The complaint was rejected as the player has submitted another one from a different email address.

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. The issue was quickly resolved after the complaint was submitted, therefore we closed this case as 'resolved'.

The player from Germany forgot the password, and unfortunately, she wasn’t able to gain access to her account even with help from the support. The remaining balance is still held in the account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy had their bonus winnings voided due to allegedly delaying bonus rounds. The casino provided us with a detailed documentation of the player delaying the rounds and therefore breaching the rules, we had no other choice than reject this complaint as 'unjustified'.

The player from Germany is complaining that he has to fulfill the wagering requirements for his deposit. However, casinos can ask their players to wager the deposit as this is one of the basic anti-money laundering rules.

Karol requested a withdrawal and was asked to provide documents for verification, including his Ecopayz history for the past three months and a selfie photo holding a passport in his hands. Later on, Karol's account was closed and the reason was that he had a duplicate account. No update is available ever since then.

The player from Germany faced issues with Rabona casino, which delayed the payout and provided excuses for the hold-up. They requested immediate action to process their withdrawal. The complaint was resolved after the casino confirmed that the player's recent withdrawal request had been processed, and the player acknowledged receipt of the funds. The Complaints Team marked the issue as 'resolved' and offered further assistance for any future concerns.

The player from Portugal had not received two withdrawal amounts of €100 and €140 made on 18.10.2024 and 19.10.2024, despite having a verified account and no issues with previous withdrawals. The issue was resolved as the player confirmed that the amounts had now been received in his account. The Complaints Team marked the complaint as 'resolved' following this confirmation.

The player from Portugal had not received a 400€ withdrawal made on the 18th and had repeatedly contacted the casino for updates, only to be told that the payment was delayed. The issue was resolved as the casino paid the player, confirming that the withdrawal of his winnings had been completed. We marked the complaint as 'resolved' in our system.

The player from Greece had not received their 500 euros withdrawal from Rabona since requesting it on September 11, and a second withdrawal made on September 18 also remained pending. Despite repeated inquiries, the only responses received were apologies for the delay. The issue was resolved, and it was confirmed that the payout had been received. The complaint was marked as 'resolved' in our system.

The player from Germany faced a verification issue with Rabona, which hindered his ability to withdraw funds. After depositing €98 and successfully withdrawing part of his winnings, he encountered error code 6321 on his next withdrawal attempt and was repeatedly asked to provide various documents, which were not being accepted. Despite having verified wallets, he was unable to resolve the situation and sought assistance to access his money. The Complaints Team successfully intervened, leading to the completion of his account verification and confirming the withdrawal, thus resolving the player's issue.

The player from Germany experienced increasing delays with their withdrawals from the casino. After communicating his concerns and confirming that he had previously received successful withdrawals, passed KYC verification, and did not use a bonus, the situation improved. The player reported that payments were running regularly again, leading to the case being marked as 'resolved' by the Complaints Team.

The player from Austria faced significant issues withdrawing funds from Rabona after fulfilling wagering requirements. Withdrawal requests totaling €1,500 were canceled multiple times without resolution, and after continuous inquiries, he experienced errors logging into his account. Frustrated by unhelpful support that seemed to be stalling, he sought assistance. The issue was resolved when the player received both remaining payments shortly after contacting the Complaints Team. The complaint was marked as 'resolved' in the system.

The player from Germany faced delays in the verification process at Rabona despite having all documents accepted. Although customer service referred her to the finance department for an email update, she received vague assurances without resolution. The issue was resolved when the player's account was finally verified, allowing the case to be closed. We appreciated the player's cooperation throughout the process.

The player from Italy had made two withdrawal requests on Rabona on 21/08 and 24/08, but had yet to receive any funds as of 30/08. Despite having contacted support, he was only given repetitive assurances about processing, which led him to worry about the delay. The issue was resolved when he was credited with both withdrawals on 02/09, confirming that his account did not need verification at the moment. We marked the complaint as 'resolved' in our system.

The player from Portugal faced issues with withdrawals, as his funds consistently returned to his gaming account despite providing the correct IBAN. Despite multiple attempts and reaching out through chat, no resolution was provided. The issue was resolved after the player successfully received her withdrawal following a new payment method suggested by the casino's support team. Confirmation of the resolution was acknowledged, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Brazil had a balance of R$20,153 at Rabona Casino and had three pending withdrawal requests of R$1,850 each. Although the casino claimed a processing timeframe of 1 to 3 business days, the player had not received any funds since the first request on 08/15. The Complaints Team intervened, and after multiple communications regarding delayed withdrawals and cancellations, the player ultimately received all payments. The case was resolved successfully, and the player expressed gratitude for the assistance provided.

The player from Brazil had not received his winnings from the casino for 15 days. The issue was resolved as the casino paid the player 16 days late. The Complaints Team confirmed that the complaint was marked as 'resolved' and expressed appreciation for the player's cooperation.

The player from Portugal faced a delay in withdrawing funds from the casino, with their payment being delayed for over two weeks and receiving repetitive excuses. Despite having contacted support via email and chat, they did not receive any response. The issue was resolved after the Complaints Team intervened, leading to the successful transfer of the player's winnings. The player expressed gratitude for the assistance provided by the team.

The player from Brazil had been trying to withdraw winnings of 900. Despite the casino claiming that the payment had been made, she had not received the funds in her account after 20 days, and the casino could not provide proof of payment. After escalating the matter, the casino confirmed that her withdrawal request had been completed, and she had received the payment. The complaint was marked as resolved.

The player from Italy had a pending withdrawal that had not been processed for 6 days. She had reached out through live chat and email but continued to receive responses indicating a delay. After further communication, it was confirmed that her account had been verified, yet the withdrawal remained pending for 10 days. The issue was resolved with the payment being made following the Complaints Team's intervention. The complaint was then marked as 'resolved'.

The player from Germany experienced repeated delays and cancellations in his €230 withdrawal attempts from the casino over the past two weeks. Despite assurances from support, the latest withdrawal attempt on 25.07.2024 remained unresolved as of 02.08.2024. The player reported conflicting information from customer service and doubted the validity of their responses. Ultimately, the player received the payment and attributed the resolution to the intervention of the Complaints Team. The complaint was marked as resolved.

The player from Greece faced issues with delayed withdrawals from Rabona despite complying with daily limits. Two of her withdrawals (800€ and 500€) were canceled without justification, and she had three active withdrawal requests from late July totaling 19,000€. Communication with customer service provided only automated replies. The issue was resolved as the player confirmed receiving her money.

The player from Germany had been waiting for over 8 days for a withdrawal to be processed, which usually took 3-5 days. Despite daily promises in chat, the withdrawal had not been completed, and a complaint email had been ignored. The player confirmed his account was verified, and the winnings were from real money. After our intervention, the casino processed the withdrawal, and the player received his money after 10 days. The complaint was marked as resolved.

The player from Austria experienced a sudden limitation on his Rabona account, with a withdrawal request pending for 15 days. Previously, withdrawals had been processed within 5 days, but the player became concerned as he had a total of 3,470.16€ in his account. After multiple communications and document submissions, the player's account verification was completed, allowing him to request withdrawals again. Eventually, the player confirmed that withdrawals via Skrill were functioning, albeit with a maximum limitation of 500€. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Italy made three withdrawals, but two were rejected despite using the same prepaid card they had used for deposits. After resubmitting the rejected withdrawals, the player awaited the pending withdrawal to be credited. The complaint was marked as resolved after the player decided to cancel the withdrawal and use the funds to play again.

The player from Peru was frustrated with Rabona casino due to delays in the verification process despite following all instructions. After sending the required documents and a photo with his ID, verification timelines kept extending, preventing him from withdrawing his money. The issue was resolved after 20 business days when the casino verified his account and processed the payment. We marked the complaint as resolved.

The player from Spain had three pending withdrawals from the previous week that had not been processed. Support only provided automatic responses without resolving the issue. We advised the player to wait an additional four days to allow the casino two full weeks to process the payment. The player later confirmed receipt of the three pending payments. The complaint was then marked as resolved.

The player from Germany had deposited €500 via VISA on Rabona and won €964.35, withdrawing €500 and leaving €400 to withdraw the next day. However, the €400 disappeared from his account, and support claimed it was withheld due to a bonus issue. He contended that his balance was zero before depositing and sought help to retrieve the €400. The issue was resolved after we contacted the casino, and the €400 was reinstated to the player's account.

The player from Italy made a 10-euro deposit and won 200 euros but faced multiple rejected withdrawal attempts starting June 3rd, followed by repetitive, non-helpful responses from the casino's chat. The withdrawal remained pending despite switching to a bank transfer method on June 9th. The issue was resolved after the player confirmed receiving the bank transfer on the tenth day. We marked the complaint as resolved.

The player from Italy had three pending withdrawals totaling 1335 euros. The first withdrawal had been requested on April 22 and was still not processed. No documents were required in the 'verification' section. The player had contacted the casino several times, but the situation hadn't changed. After our advice to wait for at least 14 days after requesting the withdrawal, the player reported that he had received his money and the issue had been resolved successfully. We had marked the complaint as 'resolved' in our system.

The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been frustrated with the casino's prolonged verification process and lack of communication. Despite several promises from the casino, the player hadn't received any of the three pending withdrawals. After about 20 days, the casino had started paying the player's withdrawals. The player had confirmed the receipt of some payments and expressed satisfaction, despite the initial delay. The issue had been successfully resolved.

The player from Portugal had reported an unexpected decrease in their casino account balance from €1700.20 to 0, due to a withdrawal that they claimed not to have made. The player had used a 'Bonus Crab' and after fulfilling the wagering requirements, they had been able to withdraw €500, leaving a balance of €1700. However, the remaining balance was deducted by the casino. The casino had explained that due to a technical error, the player had been able to withdraw more than the maximum limit of €100 set for the bonus. Therefore, the casino had deducted the excess amount from the player's balance. After reviewing the case, we had concluded that the casino had acted in accordance with their rules and the deduction was justified. The player had confirmed that they understood the situation and had no further issues. We had therefore marked the complaint as 'resolved'.

The player from Spain had made a withdrawal in January, but was still waiting for the payment. The casino had requested account verification, and despite the player having sent all requested documents, the account had remained unverified. The player had experienced poor communication from the casino's customer service. After the player had provided transaction history from PayPal, the casino successfully verified the account and processed the withdrawal. The player had confirmed receipt of the payment, and the issue had been marked as resolved by the complaints team.

The player from Germany had been waiting on multiple withdrawal requests for 14 days, despite the casino's terms and conditions having stated a 3-day processing time. Customer support had repeatedly informed him of delays. After the player's complaint was forwarded to the Complaints Team, they had invited Rabona Casino's representatives to join the discussion. The casino responded by confirming that the pending withdrawals had been paid. The player confirmed the receipt of his withdrawals, and the issue was marked as resolved by the Complaints Team.

The player from Spain had had trouble withdrawing his 9200€ winnings due to the daily maximum limit set by the casino. His three 500€ withdrawal requests, made a week prior, hadn't been processed. The casino’s customer service hadn't been helpful and had alleged issues with the payment system. The player had communicated his frustration about the delay and the casino's failure to abide by their own terms and conditions. After the player's consistent communication with the casino and the Complaints Team's intervention, the casino had eventually processed all the pending withdrawals. The player had confirmed receipt of his winnings, and the complaint had subsequently been closed as resolved.

The player from Greece had had difficulty withdrawing his winnings of 800 euros from an online casino due to address verification issues. Despite having been a VIP member and having repeatedly requested account verification, the process had remained incomplete for a year. The casino had claimed that the player's bank, Revolut, had blocked the withdrawal due to insufficient address verification. The player had provided all the necessary documents for verification, but the casino had kept asking for additional ones. After a long process of communication and mediation, the casino had finally processed the player's withdrawal. The player had confirmed that he had received his winnings. The complaint had been resolved with the help of the Complaints Team.

The player from Poland had been experiencing ongoing withdrawal issues at an online casino. Despite successful verification and assurance from customer support, his withdrawal requests were continually canceled with the explanation that they were "under review." The player confirmed that his account was accessible, he played roulette and sports betting and did not use any bonuses. The player reported that he had finally received his money. The issue had been marked as resolved.

An Italian player had deposited 150€ into Rabona. After he increased his balance to 1200€, his withdrawal request initiated an account restriction, numerous document requests, and a subsequent account closure. The casino also cancelled his ongoing bank transfer. He wanted to regain access or receive a refund. After a thorough investigation and communication between the player, the complaints team, and the casino, the casino decided to pay out the confiscated balance of the player's account. The player confirmed he received the full amount as promised by the casino. The issue has been successfully resolved.

The player from Austria had been trying to verify his account for two months, but all seven address confirmation documents he submitted were rejected. His identification card and transaction history had been accepted by the casino. The player initially submitted an altered bank statement, which was rejected. He then provided an unedited version but faced continued rejections. After a lengthy back-and-forth with the casino and the mediation of the Complaints Team, it was discovered that the player had mistakenly registered his account with the wrong country of residence. Once this was corrected, the casino successfully verified the player's account and he was able to withdraw his winnings.

The player from Greece had complained about a prolonged withdrawal process. He had experienced difficulties with the withdrawal method, as it had shown a different method (Visa) than what he had used for deposit (Mastercard). He had also mentioned receiving unclear information from live support and non-responsive support emails. The player later reported that the issue had been resolved after multiple interactions with the casino's live chat. We had subsequently marked the complaint as 'resolved'.

The player from Greece had won on a slot game, but the winnings weren't credited to the account and no win record had been made, despite bet records having been registered. The player was awaiting an email explanation from the casino. The player had provided a screenshot of the bet transaction as evidence. The Complaints Team had asked for additional evidence and the complete game history. After some time, the player confirmed that the issue had been resolved and the casino had paid the winnings. Consequently, we had marked the complaint as 'resolved'.

The player from the United Kingdom is facing delays in withdrawing their winnings. Despite placing a withdrawal request on 12/21/2023, as of 12/26/2023 the status is still pending. The casino's customer support advises to wait. The complaint was resolved as the player got paid out.

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player initially reported a delay in receiving a withdrawal of 200 BRL, which was later successfully paid by the casino. However, a subsequent withdrawal request of 832.00 BRL faced issues due to a systemic error at the casino's end. Despite the casino's stipulation of a 3-day processing period, the player hadn't received his funds by the fourth day. After our team advised patience and allowed the casino two weeks to process the payment, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from France faced account closure after requesting two withdrawals. All requested verification documents were submitted and approved by Rabona before the account was closed. The player informed us that he received his winnings and the complaint was closed as resolved.

The player from Canada is experiencing difficulties completing account verification in the casino. We contacted the casino and found out that the player's account had been verified. Later the casino informed us that the payout has been processed. The player confirmed receiving his winnings and we closed the complaint as resolved.

The player from Greece requested a few withdrawals less than 2 weeks prior to submitting this complaint. They have not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player's account got closed as he did not pass the verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. After an external conversation with the casino, it was ultimately willing to reconsider its decision and decided to pay the player. The player confirmed a successful withdrawal more than 2 months after the withdrawal request was made. The complaint is resolved.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked after requesting a withdrawal. The casino accused him of opening multiple accounts. The casino responded to the complaint and stated that the player's account had been closed in error. They apologized for the confusion and informed the player that the account was reopened, so they could proceed with making a withdrawal. The player confirmed receipt of their payment and so the issue was resolved.

The player from Poland requested a withdrawal almost three weeks prior to submitting this complaint. The payment was delayed due to issues on the payment provider's side. The player received his funds approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from Hungary is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal a few days ago, but it’s been pending since probably due to ongoing verification. The player later confirmed that she received her winnings, therefore we marked the complaint as resolved.

The player from Germany deposited funds into their casino account but the amount was not credited to their balance. All missing funds were credited to the player's account 2 months later. The reason for the delay is unknown. After the player's confirmation, the complaint was closed as 'Resolved'.