The player from Germany experienced an issue where their account balance showed as undefined after attempting to play with a €6 bet on the game Book of Ronin, resulting in the loss of their entire €180 balance. They filed a complaint with the casino but did not receive a response. The Complaints Team attempted to gather more information from the player regarding their betting history and communication with the casino, but the player did not respond to these requests. Consequently, the complaint was rejected due to insufficient information for further investigation.

The player from Portugal reported that their withdrawal from the casino was delayed. The player experienced issues with multiple withdrawals after initially successfully withdrawing 500 euros from a total winning of 2,000 euros. Following communication with the casino, all three pending withdrawals were eventually processed and received in her bank account.

The player from Greece had made three withdrawal requests totaling €1500 on consecutive days but had not received any funds in his bank account. He was still left with €7000 in his account and was frustrated by the lengthy delays and vague responses from chat support. The Complaints Team had communicated with the player about the status of his withdrawals and had requested additional information to assist with the investigation. However, due to a lack of response from the player, the complaint was ultimately rejected.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team advised patience and cooperation with the casino, noting that withdrawal processing could take time due to KYC verification or high volumes of requests. The player later confirmed that the issue was resolved and the winnings were received.

The player from Greece discovered that 500 Euros had been used in slots without his consent. Although his account was closed after he communicated with customer service, he was awaiting a response from the security department about the missing funds. He also received several emails from the casino in German regarding a password change. The investigation revealed no evidence of unauthorized access, and the casino cited their terms and conditions, stating the player was responsible for actions taken with his login details. The complaint was ultimately rejected at the player's request.

The player from Greece requested a withdrawal two weeks ago. Despite providing the casino with the required verification documents, his account had not been verified. The player faced delays and inconsistent responses from the casino's support team. After multiple interactions and resubmitting documents, his account was eventually verified. The casino confirmed that the player's withdrawals were paid out on May 30th, May 31st, and June 2nd. The player acknowledged that the issue was resolved.

The player from Finland was experiencing a delay in a withdrawal through Zimpler. The player had conflicting information from customer service, with one indicating that it was still being processed and another stating that it had been processed and that a receipt had been sent. The player had received neither the money nor the receipt. We had attempted to investigate the issue by asking for additional information. However, due to the player's lack of response, the investigation was halted, and the complaint was rejected.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We reached out to the player for additional information and extended the response time by 7 days. However, due to the lack of response from the player, we were unable to further investigate the issue and had to reject the complaint.

The player from Greece had been waiting a week for 400 euros of winnings from Buran Casino. Despite repeated assurances from support representatives, there was no progress or signs of receiving the payout. The player's account was blocked without explanation, and the casino claimed a violation of the terms. After reviewing the evidence, we confirmed the player breached the casino's terms by using multiple accounts, abusing bonuses, and third-party funds. The complaint was closed as unjustified.

The player from Australia had encountered an error 520 and was unable to access the casino site. Despite having reached out to the casino's support, he had received no response. We had attempted to investigate the issue and had extended the response time by seven days but had received no further communication from the player. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Italy had secured a large win on Buran Casino. However, her account had been first blocked and then closed without any notice or warning, which left her unable to contact the support team. The player had claimed her winnings were removed when her account was reopened. The casino had informed her that a software malfunction during her gaming session had led to the cancellation of her winnings. After reviewing the evidence provided by the casino, it was clear that the malfunction caused the player not to lose any bets during the session in question, and only the winnings were credited to her balance. The casino had then performed a 'rollback', annulling all incorrect bets, which led to the cancellation of the player's winnings. The complaint had been closed as unjustified since the player did not inform the casino about the malfunction, while the previous balance was lost after the game started working properly. The casino's actions had been in accordance with its Terms and Conditions, and there was nothing to restore. Later it turned out that the player played the game for the first time, and she did not know about the malfunction, so it is very likely she did not do it intentionally. Unfortunately, it did not change the situation.

A Finnish player had deposited 20€, won, and attempted a withdrawal of 172.79€. Despite successful account verification and multiple withdrawal requests, the payout hadn't been approved for over three weeks. He was constantly told in the chat that the payment would be processed 'any moment now'. The casino confirmed that the player's account was verified and the withdrawal request had been processed. The player had since confirmed receipt of the funds, leading us to mark the complaint as resolved.

The player from Greece had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. The Complaints Team had advised the player that it was common for withdrawals to take some time to process, which could have been due to unfinished KYC verification or a high volume of withdrawal requests. The team had suggested waiting at least 14 days after the withdrawal request before submitting a complaint. The player later confirmed that he had received his withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from Greece had been waiting for a withdrawal to be processed for two weeks. However, the casino had recently added Greece to its list of countries not eligible to gamble, potentially affecting the player's winnings payout. We reached out to the player for additional information to understand the situation better and extended the response time by 7 days. However, the player didn't respond to our inquiries. As a result, we couldn't investigate further and had to reject the complaint.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that he received his winnings, and this complaint could be closed as resolved.

The player from France encountered a system glitch while checking her balance after winning over €600 with a bonus. Despite providing all details requested by customer service, she was informed that she cannot recover the lost bonus. We closed the complaint because the player stopped responding.

The player from Brazil received two bonuses, both of which were cancelled without explanation. Despite contacting support, the casino was unable to reactivate the bonuses. We closed the complaint as resolved since the player confirmed they received the bonus.

The player from Mecklenburg-Western Pomerania has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has experienced technical problems while playing a specific slot machine. We rejected the complaint as unjustified because the casino offered the player compensation and is working on the technical problem already.

The player from Germany has been blocked without further explanation. The casino provided us with the information the player's casino account checks and verification have not been completed. The complaint was rejected because the player did not respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing funds. She is not able to request the withdrawal by preferred withdrawal method. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested several withdrawals and after a few weeks of waiting for the payments, he decided to submit a complaint. The casino additionally required missing documents for the player´s verification. The player received payments a few days after sending the necessary documents. The complaint is resolved.

The player from Germany requested a withdrawal and, after more than 2 weeks of waiting for payment, he decided to make a complaint. The player received a payment approximately 1 month after the withdrawal request. The complaint is resolved.

The player from Germany has experienced a technical problem when purchasing Free Spins. The issue was quickly resolved by the casino after investigation, therefore we have closed the complaint as 'resolved'.

The player from Germany requested a withdrawal and, after a month of waiting for payment, he decided to make a complaint. The player received his money approximately 1.5 months after the withdrawal request. The complaint is resolved.

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Shortly after contacting the casino's representatives they managed to swiftly process the payment to the player and he have received in a couple of days. The complaint is now resolved.

The player from Germany has requested two withdrawals. Unfortunately, the payments seem to be delayed. The complaint was rejected as the player has submitted another one from a different email address.

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. The issue was quickly resolved after the complaint was submitted, therefore we closed this case as 'resolved'.

The player from Germany forgot the password, and unfortunately, she wasn’t able to gain access to her account even with help from the support. The remaining balance is still held in the account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy had their bonus winnings voided due to allegedly delaying bonus rounds. The casino provided us with a detailed documentation of the player delaying the rounds and therefore breaching the rules, we had no other choice than reject this complaint as 'unjustified'.

The player from Germany is complaining that he has to fulfill the wagering requirements for his deposit. However, casinos can ask their players to wager the deposit as this is one of the basic anti-money laundering rules.

Karol requested a withdrawal and was asked to provide documents for verification, including his Ecopayz history for the past three months and a selfie photo holding a passport in his hands. Later on, Karol's account was closed and the reason was that he had a duplicate account. No update is available ever since then.

The player from Canada had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved when the player confirmed that the payment had been received. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Italy had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was eventually resolved after three weeks of waiting, during which the player confirmed that all due amounts were received. The Complaints Team marked the complaint as 'resolved' and appreciated the player's cooperation. The player had expressed concerns about the delay and suggested that penalties should be considered for the casino's failure to meet agreements.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The Complaints Team had extended the inquiry period to allow for a response regarding the withdrawal status, but the player did not reply to requests for additional information. As a result, the complaint was unable to be investigated further and was rejected due to lack of communication. Eventually, the player informed us that the issue had been resolved successfully, leading to the complaint being marked as 'resolved' in our system.

The player from Greece experienced delays with two pending withdrawals of 450€ each, being told repeatedly that the requests were in the final stage without any progress. The issue was resolved as the player confirmed receipt of all his funds after the Complaints Team intervened. The complaint was marked as 'resolved' in the system.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player confirmed that the withdrawal had been completed. The Complaints Team marked the complaint as 'resolved' in their system, appreciating the player's cooperation.

The player from Ontario had initiated a withdrawal from Spinganga Casino on March 31st, but after two weeks, the funds had not been received. After confirming with live chat that the account was in good standing, the player noted that the casino's policy stated withdrawals should take 3-5 business days. The issue was resolved with all withdrawals processed successfully following the player's communication with the Complaints Team. The complaint was marked as 'resolved' in the system, and the player was thanked for their cooperation.

The player from the United Arab Emirates had requested a withdrawal of 400 EUR two weeks ago, but it remained unprocessed as his account was not yet verified and the casino had not requested verification. Customer service had only informed him that it would be processed soon. The issue was resolved when the player confirmed receiving his withdrawal. The complaint was marked as 'resolved' in the system.

The player from Germany had been waiting two weeks for his withdrawal request at Spinanga, with claims from support that it was in the final stages of processing. With no resolution in sight, he found the situation increasingly hard to believe. After 3.5 weeks, he finally received his payout and indicated that his case no longer needed processing. The issue was marked as resolved, and the player was advised to share his experience to warn others about potential delays in the withdrawal process.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. After nearly one month of waiting, all three withdrawals totaling €1497 were finally paid to him. The issue was marked as resolved by the Complaints Team, who confirmed the resolution after the player received his winnings.

The player from Germany had deposited 75 euros but was unable to log in due to an administrative decision. He had requested a refund multiple times via email since Monday but had received no response. After escalating the issue with the casino, the player provided the necessary documents for verification. Following prolonged communication, the casino confirmed that the player's payment was being processed. Eventually, the player received his funds and expressed gratitude to the Complaints Team for their assistance in resolving the issue.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team intervened by contacting the casino, which then prioritized the processing of the player's withdrawals. As a result, the player confirmed that all withdrawals were processed and funds were received by March 31st. The matter was then considered resolved.

The player from Croatia had a withdrawal request pending for over a month and only received generic responses when contacting the casino. His frustration grew as he awaited the release of his funds. The Complaints Team intervened, contacting the casino on his behalf. The casino responded, stating that the player's withdrawal would be processed with the highest priority. Ultimately, the player's withdrawal was completed successfully.

The player from Ontario experienced delays in withdrawing C$2,250 from Spinanga, having requested the withdrawal three weeks prior. Despite the website indicating processing times of 3-5 business days, there were multiple follow-ups with support that resulted in only generic responses and no funds received. Shortly after the complaint was filed, the withdrawals were processed, and the player confirmed that no KYC verification was required, nor were bonuses used. The complaint was thus marked as resolved.

The player from Greece had requested account closure on March 18, 2024, due to gambling addiction. However, the casino reopened his account without consent, leading to further losses totaling 60 euros. He sought permanent account closure and compensation for the violation of responsible gaming terms. The Complaints Team facilitated communication with the casino, which ultimately issued a refund of 60 euros to the player. The complaint was marked as resolved following the confirmation of the refund.

The player from Spain made an instant transfer of 60 euros to the casino, but the funds never reached the casino account, and the bank did not return the money by the promised time. Despite attempting to contact customer service, she did not receive any responses. The deposit issue was later resolved, and the Complaints Team marked the complaint as 'resolved' in their system. However, she continued to seek assistance regarding obtaining a report of her profits and losses for the year, which remained unresolved as it fell outside the Complaints Team's area of expertise.

The player from Greece had requested a withdrawal prior to submitting the complaint. Unfortunately, their winnings had not been received yet. The issue was resolved after the player confirmed that the money was deposited into his account. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for the player's cooperation.

The player from Portugal had requested a €490 withdrawal on February 23rd, which had not been received. Despite making multiple successful deposits and having no verification requirements, all withdrawal attempts had failed, and customer support provided unhelpful scripted responses. After 15 days, the issue was resolved, and the withdrawal was successfully paid out. The Complaints Team confirmed the resolution and marked the complaint as resolved in their system.

The player from Portugal had won 500 euros at Spinanga, but her account was under review without any request for identification documents. The issue was resolved after the player confirmed that the matter had been addressed satisfactorily. The Complaints Team acknowledged the resolution and marked the complaint as 'resolved' in their system. They expressed appreciation for the player's cooperation and offered assistance for any future issues.

The player from Canada had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported delays in receiving multiple withdrawals totaling CAD 2,250, citing the casino's policy of processing payments within three business days. After intervention by our team, the player confirmed receipt of the withdrawals. The issue had been resolved successfully.

The player from Poland encountered an error stating his account was under analysis when he tried to access the casino. Despite support claiming the account was open, he could not access it and had not received a response to his request for account deletion and data removal for over a month. He also received unwanted text messages. The issue was resolved when the casino confirmed that the player's account was permanently closed without the option for reopening, and all marketing communications had ceased. The complaint was marked as 'resolved' by the Complaints Team.

The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After confirming that all verification was complete and that no KYC issues were pending, the player reported that the withdrawal was still not processed and expressed frustration over the lack of communication from the casino. The Complaints Team intervened, and the player eventually received the funds. The player then requested account closure, which the Complaints Team noted could only be initiated by the player directly. The complaint had been marked as 'resolved' in the system.

The player from Spain had been attempting to withdraw 470 euros for 15 days, but the casino had cancelled her request twice, blaming her bank despite her confirmation that there were no issues. She struggled to get assistance through live chat and email, feeling desperate to access her winnings. The issue was resolved when her third withdrawal was successfully processed and entered into her account. The Complaints Team marked the complaint as resolved and appreciated her cooperation.

The player from Canada faced issues withdrawing her winnings due to address verification problems at Spinanga Casino. Despite multiple requests to update her address, the casino failed to do so and continued to reject her bank statement, which she had downloaded directly from the bank's app. She also noted a lack of responses to her emails. After extensive communication, her account was verified, and she successfully received her winnings. The technical issue that had prevented further withdrawals was eventually resolved, allowing her to withdraw additional funds. The complaint was marked as resolved by the Complaints Team.

The player from Greece requested a withdrawal of 500 euros made three weeks prior, with the earliest pending since January 16, 2025. Despite having contacted live chat multiple times, he received repeated excuses about a backlog in the financial department. After filing an official complaint with Anjuan Gaming, his withdrawals were completed. The issue was marked as resolved in our system, and we acknowledged the player's cooperation.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After three weeks, his first three withdrawals were completed, resolving the initial concern. The Complaints Team had advised that withdrawal times might vary and suggested considering other casinos if delays continued. The complaint had been marked as resolved.

The player from Ireland faced delays with three withdrawal requests of €500 each, which had been pending since January 28, 29, and 30. Despite having a remaining balance of €5,400, she was unable to make further withdrawals and had been waiting for 11 days, exceeding the stated maximum processing time. The issue was resolved when she received the three withdrawals on February 13, and the complaint was subsequently closed as resolved by the Complaints Team after confirming no further issues arose.

The player from Greece had bet €11 on blackjack at Spinanga Casino but noticed that their balance did not reflect the winnings, remaining at €28.91 after the win. Despite having contacted the casino multiple times via chat and email, he received no satisfactory response, which raised concerns about the casino's reliability. After a lengthy investigation, the casino acknowledged the issue, and the missing winnings were credited to his account after approximately two to three months. The complaint was marked as resolved by the Complaints Team, emphasizing the importance of timely responses from the casino.

The player from Greece had not received a pending withdrawal of 339 since making a deposit on 27/01/2025, and additionally, their winnings from a live Blackjack game had been withheld. The complaint was marked as resolved after the player confirmed receipt of the withdrawal, and no further action regarding the Blackjack winnings was pursued.

The player from Greece submitted a withdrawal request for 290 euros on January 19 but did not receive the funds. Although he had made successful withdrawals in the past without issue, the casino had not requested verification for a year. The issue was resolved when the withdrawal was completed on February 4. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system.

The player from New Zealand had a pending withdrawal from Sinanga that had not been processed after 7 days. Despite having contacted support multiple times, he received no updates and was concerned about the mismatch between withdrawal limits and deposit capabilities. After 17 days without communication from the casino, he finally received his withdrawal. The issue was marked as resolved by the Complaints Team, which acknowledged the player's experience and encouraged future feedback.

The player from Greece had a pending withdrawal request that was delayed for two weeks, originally made on January 17. After one month, the player confirmed that he had received his funds. The issue was resolved following communication with Spinanga Casino, which processed the withdrawal and prioritized the remaining requests. The complaint was marked as 'resolved' in the system.

The player from Germany sought assistance with filing a complaint regarding difficulties in withdrawing money from the casino and inquired about the necessary steps and information required. The player experienced delays in receiving three withdrawals from Spinanga Casino, waiting since January 14th, despite having a verified account. After the involvement of the Complaints Team, the issue was resolved, and the player confirmed that all payouts had been received after four weeks. The complaint was marked as 'resolved' in the system.

The player from Hungary had submitted a withdrawal request of around 360 euros (150,000 HUF) on 4 January but had yet to receive the payment after two weeks of waiting. He sought assistance from support regarding this issue. The player later confirmed that the payment had finally been processed after 25 days, expressing dissatisfaction with the delay and requesting compensation. The Complaints Team acknowledged the player's disappointment but noted that the casino had fulfilled its obligations by processing the withdrawal, leading to the complaint being marked as resolved.

The player from Spain had not received a prize of €800 after completing a collection at Spinanga casino, despite having successfully received previous credits. After months of communication with chat agents and a VIP agent, they indicated it was a platform error with no resolution timeline. The Complaints Team intervened, urging the casino to resolve the issue promptly. Eventually, the player was credited with the winnings after three months of waiting. The case was marked as resolved, and both parties expressed gratitude for the resolution.

The player from Austria had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player confirmed receipt of the payout after 20 days, expressing dissatisfaction with the delay. We marked the complaint as resolved after the player received the winnings.

The player from Greece had made three withdrawal requests in December, but the money had not been credited yet. Despite multiple contacts with the casino, he continued to receive excuses regarding high volumes of requests. After further communication with the Complaints Team, he received all three of his requests after almost a month. The issue was resolved, and the complaint was marked as closed in the system.

The player from Greece had not received their withdrawal requests of €280 and €200 made on 12/22 and 12/24, respectively. They expressed dissatisfaction with the vague responses from customer service and requested account closure without needing further verification. The issue was resolved when the player confirmed that the funds had been credited to their account. The complaint was marked as 'resolved' in the system.

The player from Austria encountered an issue with a promotional bonus that had been displayed during registration but was not available after depositing. Despite the casino’s system recognizing the promo code, customer service claimed the offer no longer existed, leaving the player frustrated and seeking either the activation of the promised bonus or a refund. The Complaints Team facilitated communication with the casino, ultimately leading to the player receiving a refund of 20 euros in Litecoin after a delay. The issue was marked as resolved after the player confirmed receipt of the funds.

The player from Italy had a canceled withdrawal request without consent and worried about reliability issues with the casino. He submitted a new request but expressed frustration over ongoing problems that only occurred during withdrawals. The issue was resolved when the player successfully completed a bank transfer withdrawal, which was received two days later. The complaint was marked as 'resolved' by the Complaints Team.

The player from Italy won 10,500.00 and had made three withdrawal requests, but her account had been under review since October 22, delaying the process. She had been frustrated as customer support kept providing the same response. After the intervention of the Complaint team, the issue was resolved when the player's account was finally verified, allowing her to access her winnings. After receiving the first withdrawal of 500 euros, she confirmed that all her withdrawals had been credited, and her game account had been unlocked. The Complaints Team marked the case as resolved after the player confirmed the complaint was solved.

The player from Greece had requested three withdrawals 12 days ago, but they had not been processed yet. The Complaints Team intervened and communicated with the casino, which confirmed that the withdrawals were eventually processed. The player received the funds shortly thereafter. The issue was marked as resolved in the system.

The player from Portugal experienced delays in processing a withdrawal that had been pending for two weeks, despite canceling and requesting a new withdrawal. The casino cited a high volume of requests as the reason for the delay, and the player believed the issue might have stemmed from the higher withdrawal amount. The issue was resolved when the player received the owed amount after further communication with the casino. The complaint was marked as 'resolved' by the Complaints Team.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. After multiple cancellations and delays from the casino, the issue was escalated, and the Complaints Team intervened. Following communication with the casino, the player confirmed that the withdrawal had been successfully processed and received in their account. The complaint was marked as resolved, though the player expressed dissatisfaction with the casino's support throughout the process.

The player from Hungary had deposited into the casino and utilized a first deposit bonus, but after wagering the winnings, his balance was almost entirely voided. Support acknowledged a potential system error regarding a "max release" issue but had not provided any resolution or updates despite repeated inquiries, leaving him with no information on the status of his funds. The issue was resolved when the casino added the funds of 18,637 HUF to his account, leading the player to consider the case closed.

The player from Germany struggled with verification at Spinanga Casino, as their account statement was repeatedly rejected without explanation. Attempts to resolve the issue through live chat were unsuccessful, and no email communication was received from the casino. The issue was resolved after the Complaints Team intervened, leading to the player's account verification being completed and withdrawals being processed, albeit with delays that did not adhere to the casino's stated terms and conditions. The complaint was marked as 'publicity helped' to inform other players about the situation.

The player from Italy faced difficulties withdrawing funds, encountering repeated generic responses about long wait times and multiple withdrawals. On that day, the casino closed their account, accusing them of being a compulsive gambler with a pre-filled message. The issue was resolved when the player received their winnings.

The player from Greece had requested a withdrawal on 21/9, but it remained at the processing stage with the casino asking for patience. The player had expressed concerns over the delay, noting it was his first withdrawal and he had not been informed about potential processing times. The issue was resolved when the player confirmed receipt of his winnings.

The player from Greece had two pending withdrawals of 250€ each at Spinanga casino that had not been credited after two weeks. Despite daily emails, the casino only responded with apologies for the delay. After the player's complaint was addressed, the issue was resolved, and the player confirmed that the funds had been received. The complaint had been marked as 'resolved' in the system.

The player from Canada reported a glitch on Spinanga's website where completing a collection did not yield the promised prize after spending coins. Despite having reported the issue in August and sought assistance from both live chat and their VIP manager, he had not received a response or resolution. After a lengthy process, the issue was resolved, and the player confirmed that assistance was no longer required, we marked the complaint as 'resolved' in our system.