Nine Win Casino Review

The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled. After verification, the payment had been technically accepted but had not been received. The player had had two successful withdrawals before this issue. The casino had claimed the withdrawal was successful on their end, but the player had not received the funds. The casino had asked for a bank statement, and the player had provided it. The casino then claimed that the account number the player had provided did not match the one they had on record. The player had refuted this, claiming she only had one account and had provided proof of her previous successful withdrawals. The casino had insisted that the withdrawal was made to a different account, which the player had denied. After several email exchanges and investigations, the casino had decided to refund the player's winnings. The player had confirmed the receipt of her winnings and the issue had been resolved.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received and his account had been closed with £2000 still in it. The player had been concerned as he was unable to access his account and suspected the casino to be a scam. However, after the Complaints Team's intervention and a two week wait, the player confirmed that his winnings had eventually been paid out. The issue had thus been successfully resolved.

The player from the United Kingdom had raised a complaint about being permitted to deposit and play at an online casino despite the terms and conditions prohibiting UK players. He claimed that the casino had deleted his account and confiscated his winnings of £1,700 when he brought up this issue. He also accused the casino of having blocked him on live chat and not responding to his queries. The casino, however, had refunded him $268, which they claimed was the total amount of his deposits. The player disputed this, stating he had deposited more than this amount. After reviewing the evidence provided by the casino, we concluded that the casino had acted fairly and returned all the player's deposits. We had reminded the player of the importance of reading and understanding the terms and conditions of each casino before creating an account. The complaint was rejected as unjustified.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or high withdrawal request volumes. The team extended the response time by 7 days but did not receive a response from the player, leading to the complaint being rejected.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. His money hadn't been received at that point. The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it. However, the issue was eventually resolved as the player received the winnings.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player had initially submitted a complaint about the slow withdrawal process at the casino. However, it was discovered that the casino had begun paying the player in increments due to their withdrawal limits. The player confirmed that they had received several payments and had £30,000 left to withdraw, but the casino's monthly limit had been reached. The player was advised to wait until the next month to withdraw the rest. The complaint was marked as resolved after the player confirmed they were content with the situation.