Nine Win Casino Review

The player from the United Kingdom faced multiple issues withdrawing money from Ninewin casino, including cancellations of withdrawal requests and repeated requests for bank details. After depositing around £4,000 to £5,000, he was still waiting to recover approximately £1,180, while his account had been closed. The player eventually received £1,131 of his winnings, with the missing amount attributed to potential currency exchange and transaction fees. The issue was marked as resolved by the Complaints Team, who confirmed that the majority of the amount had been received.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The player experienced delays and issues with the casino regarding the withdrawal of £3000, including a lack of transparency about the payment provider and regulatory information. After escalating the complaint and engaging in persistent communication, the player ultimately received the full amount of winnings. The issue was marked as resolved in our system.

The player from the United Kingdom was unable to withdraw winnings of £91.99 due to conflicting information about the minimum withdrawal amount, which was stated as £50 in the terms but appeared as £100 when attempting to withdraw. Support had been unhelpful, suggesting that more deposits were needed. The player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from the United Kingdom was unable to access his account after depositing over 4000 GBP, with a withdrawal of 200 GBP being attempted. The casino claimed the player was from a restricted country, which he was unaware of, and despite following support's instructions, he could not regain access. He sought clarification on his entitlement to a refund on his deposits or the status of his withdrawal. The issue was resolved when the player successfully contacted customer support, regained access to his account, and confirmed that his withdrawal was being processed, leading him to cancel the complaint.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team noted that the player's withdrawal requests were being declined and extended the investigation period to allow for further communication. However, due to a lack of response from the player, the complaint was rejected, limiting the ability to assist further.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. Despite our attempts to gather more information regarding his withdrawal issue, the player did not respond to our inquiries. As a result, the complaint was rejected due to insufficient information for further investigation.

The player from Croatia had around 1000 euros pending in several withdrawals. Initially told that additional verification was needed, the player was asked to schedule a video verification via Skype. Despite sending emails 10 and 5 days prior, there had been no response, and their account was disabled. The issue was resolved after the player completed the video verification, which led to the casino allowing access to the account and processing the withdrawals. Although the player received their funds after a lengthy delay, they expressed dissatisfaction with the casino's support. The complaint was then considered resolved.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had contacted the casino regarding the issue, and it was found that the player's withdrawal had been rejected due to an incorrectly entered sort code. However, the player successfully received the payment within 5 business days after reinitiating the withdrawal. The complaint was marked as resolved in the system.

The player from the United Kingdom had deposited £20 and withdrawn £270. The withdrawal had bounced back, and after sending in bank statements, the casino claimed that the payment had been processed, but it had not arrived. The player's account had been disabled, and the casino had incorrectly stated that the player had requested the closure. The Complaints Team had facilitated communication between the player and the casino, leading to the reopening of the player's account and confirmation that the last withdrawal had been successfully paid, with funds expected to arrive within five business days. The player hasn't confirmed the payment and the complaint was closed as "rejected".

The player from the United Kingdom had successfully verified her account but faced difficulties withdrawing £500 over the past five days, which led to frequent withdrawal cancellations. The casino suspended her account and stopped responding to emails. The Complaints Team attempted to gather more information, but the player did not respond to requests for further communication. As a result, the complaint was rejected due to lack of information.

The player from the United Kingdom had failed his withdrawal after a week of processing because his bank did not accept it. Despite multiple emails asking the casino to transfer the funds to a different account, the casino retried the same account and subsequently blocked his account. The complaint was unable to be investigated further due to a lack of response from the player, which resulted in its rejection.

The player from the United Kingdom has been trying to withdraw money for three weeks with no success. The withdrawal keeps being returned to the account due to alleged technical errors. Another withdrawal completed at the same time was processed over two weeks ago.

The player from the United Kingdom had been promised a refund on transactions since June 12th. Despite providing bank statements to prove non-receipt, the player had received no communication from the casino. The player explained that the casino used incorrect MCC codes to bypass gambling blocks, promising refunds for transactions processed through various merchants. Although partial refunds had been received, £3,473.46 remained outstanding, and the casino had stopped responding. The issue was resolved after the player confirmed receiving the pending refund.

The player from the UK had initiated four withdrawals totaling £1,100 but had only received £550. Despite providing bank statements as proof, they had not received the remaining £550 and were subsequently blocked from live chat, with their emails being ignored. The complaint was closed due to the player's lack of response to follow-up questions.

The player from the United Kingdom requested a £400 withdrawal on the 1st and 2nd of July in three transactions, which were processed on the 10th of July. After waiting the requested 5 business days, the player had not received the money and had previously faced a similar issue with a £200 withdrawal in June, despite providing bank statements. We requested additional information from the player to investigate further, but the player did not respond. Consequently, the complaint was rejected due to lack of response.

The player from Sweden was able to create an account and made over 10 deposits despite the casino prohibiting Swedish players. We reviewed the casino's terms and conditions and found that Sweden was not listed as a restricted country. Therefore, the complaint was rejected as it did not pertain to licensing regulations, which we do not handle.

The player from the United Kingdom deposited a large amount at Ninewin despite the casino's terms stating they didn't allow UK players. After contacting the casino without receiving any replies, the player’s account was blocked, her balance was set to zero, and she was unable to chargeback as the deposit was made through bank transfer. We determined that since the player had registered with her true personal information and only had a bonus balance of £90 at the time of account closure, the casino was within its rights to close the account. The complaint was therefore rejected.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We advised the player to wait for at least 14 days after requesting the withdrawal. No further response from the player was received, and the complaint was rejected due to inactivity.

The player from the United Kingdom had attempted multiple verifications with NineWin after winning £573, but the casino closed his account citing a fault with his passport and deducted £499. He sought clarification and to retrieve his winnings. We attempted to gather more information from the player about the verification process and the documents submitted. However, the player did not respond to our messages, preventing further investigation. Consequently, the complaint was rejected.

A player from the United Kingdom had deposited £6,390 on Nine Win but had not attempted to withdraw. After reading reviews and the Terms and Conditions, the player discovered that the UK was a restricted country and that real money gambling should not have been allowed. The player sought a refund for the deposits due to this restriction. We explained that we only intervened if winnings were confiscated due to being from a restricted country and that we lacked the authority to enforce casino refund policies. Consequently, the case could not proceed further.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The withdrawal was initially canceled twice by the casino, prompting the player to contact support. The issue was eventually resolved with the money returned to the player's account. The complaint was marked as resolved by us.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player stated that his account had been fully verified for 6 months, and he had previously made multiple withdrawals. His account was then blocked without reason, and an additional wagering requirement was imposed on his funds. We were unable to investigate further due to the player's lack of response to our messages and questions, leading to the complaint being rejected.

The player from the United Kingdom had deposited £20, received a £20 bonus, won £150, and deposited an additional £60 to withdraw the bonus. However, the game had deducted money from the bonus account instead of the real money account. The player had contacted the casino twice but received no response. We were unable to investigate further due to the player's lack of response to our messages and questions, resulting in the complaint being rejected.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We advised patience as delays could occur due to KYC verification or high withdrawal volumes. After extending the response time by 7 days, the player did not respond. The complaint was rejected due to lack of response from the player.

The player from the United Kingdom was confused about the withdrawal limits at the casino, which differed from those mentioned in a review. While deposits had no daily limits, the player faced a daily withdrawal limit of 1000 and a monthly limit of 15000, making it difficult to retrieve larger sums quickly. Despite the player's frustration and evidence of misleading information from the casino's staff, the complaint was closed due to the player's lack of response to further inquiries.

The player from the United Kingdom faced issues with withdrawal cancellations, receiving only automated responses. The site made the player wait 24 hours for payment approval, then declined without explanation or email follow-up. He tried multiple times to withdraw £1000 winnings and faced repeated failures and unhelpful advice from the casino. After intervention, we assisted the player in trying alternative withdrawal methods. Eventually, the casino processed the withdrawal successfully, and the player confirmed receipt of the funds. The complaint was resolved satisfactorily.

The player from the United Kingdom had deposited £50 at Nine Win and received a bonus, but their account was subsequently blocked because UK players were restricted. The casino refused to refund the deposit, despite the player claiming they had been misled. We concluded that since the player's funds weren't confiscated we considered the complaint as unjustified and closed the complaint.

The player from the United Kingdom had won €24,010 at Ninewin and experienced problems with withdrawals. His attempts to withdraw his winnings were cancelled by the casino, which cited an issue on their end. He later discovered that his account had been closed and his deposit was refunded without his approval, despite being promised his full winnings. We contacted the casino and learned that the issue was under review by the licensing authority, which prevented the casino from providing further details. The complaint was closed pending the regulator's decision. Eventually, the regulator supported the casino's decision, leading to the rejection of the player's complaint.

The player from the United Kingdom reported that her account had been suspended because the casino did not accept UK players, but she had not received a refund. She stated she had accumulated nearly £9,000 in winnings and requested a £7,000 withdrawal. The casino had agreed to refund her deposits totaling over £2,000 but required her to sign an agreement. Despite her account being fully verified, she was still waiting for the refund. The complaint was rejected due to the player's lack of response to follow-up inquiries.

The player from the UK created an account with Ninewin Casino, deposited funds, and won £6000. However, the withdrawal was rejected because the country was restricted. Although they had deposited a total of £3580, they were unable to access their winnings and sought either a full deposit refund or a payout of their winnings. The casino initially cited account verification issues but later confirmed that the funds were processed after successful verification. The complaint was resolved as the player's funds were paid out.

The player from the United Kingdom faced issues with the verification process. Each upload attempt resulted in a blank page, and support mentioned a technical issue. The player could not verify via email and received a link to a site they were not registered on. We requested additional information but did not receive a response. Consequently, the complaint was rejected due to lack of communication from the player.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. The winnings hadn't been obtained up to that day. The player asserted that the casino had paid her winnings into an incorrect account, an issue she believed was a fault on the casino's end. We explained that issues of this nature, if they involved potential cybercrimes, fell under the jurisdiction of the police and the payment provider. After an unsuccessful attempt to determine who requested the withdrawal to the incorrect payment method, we decided to close the complaint due to the complexity of the issue.

A player from the United Kingdom had requested two withdrawals of £100. One transaction was completed, while the other remained pending. The player had contacted the casino repeatedly and received varying responses. Additionally, the player's account was suspended due to a claim that they were prohibited from playing in their country. We were unable to investigate further and had no choice but to reject the complaint due to a lack of response from the player.

The player from the United Kingdom tried to withdraw £250 but encountered issues with the verification process, as the verification screen did not appear, presenting a blank white box. The casino confirmed that technical difficulties were resolved and the player completed the verification process and withdrew his winnings. The player did not respond to further inquiries from the Complaints Team. The complaint was closed due to the player's lack of response.

The player from the United Kingdom was unable to make a withdrawal due to an issue with the ID verification link, which led to a blank page. We requested the player to provide all relevant communication with the casino customer support to proceed with the case. Despite extending the response time by 7 days, the player did not respond. Consequently, the complaint was rejected due to lack of response.

The player from the United Kingdom had trouble verifying his ID in order to withdraw his winnings. Despite successfully verifying his email and phone, the casino's website blocked him on ID verification, and his funds were locked. We requested additional information and screenshots from the player, but he did not respond within the extended timeframe. Consequently, the complaint was rejected due to lack of communication from the player.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. He reported that the verification link did not work and his account had been closed despite sending documents via email. The player did not respond to further queries from us, so the complaint was rejected due to lack of response.

The player from the United Kingdom had been blocked from withdrawing winnings from ninewin. They had previously made successful withdrawals and had deposited £4000 in total. The verification process had been preventing the player from uploading the required documents. The issue was resolved after the casino fixed the technical problem with their verification system. We confirmed the resolution and assisted the player with changing her username for privacy concerns.

The player from the United Kingdom struggled to withdraw £100.00 from their casino account. After contacting online support and undergoing a series of checks, their account was closed, and they no longer had access to their winnings. We attempted to gather more information from the player to investigate the issue but received no response. Consequently, the complaint was rejected due to a lack of communication from the player.

The player from the UK had a deposit cancelled by the casino. The casino advised the player to wait for an email, however, the player did not receive it and wanted his deposit back. We requested the player to provide payment confirmation and communication with the casino, but the player did not respond. Consequently, the complaint was rejected due to lack of response.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting his complaint. His money had not been received at that time. However, the Complaints Team had advised him that it was normal for withdrawals to take a few days or even weeks to get fully processed due to potential KYC verifications or a high volume of withdrawal requests. The team had suggested patience and cooperation with the casino. Later, the player confirmed that he had received his money. Consequently, we had marked the complaint as 'resolved'.

A player from the United Kingdom had deposited £40 into their account but chose to withdraw after discovering negative reviews about the casino. Despite completing all required checks, they were still unable to withdraw their deposit. Additionally, the minimum withdrawal limit was increased arbitrarily, and their attempts to communicate with the casino were ignored. We contacted the casino, which decided to process the refund despite their policy requiring players to play their deposit at least once. The player did not confirm receipt, and the complaint was closed.

The player from the United Kingdom had experienced delays with a withdrawal from an online casino. Despite having a fully verified account, the casino had cancelled his withdrawal request, stating that his bank accounts were not suitable for withdrawal. The player was then forced to open a MiFinity account, which the casino needed to verify. After the player had raised this issue, we intervened and requested a response from the casino. Eventually, the casino had manually processed the withdrawal and the player confirmed receipt of his winnings. We had marked this complaint as resolved.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. We advised the player to be patient and wait at least 14 days after requesting their withdrawal before submitting a complaint. Despite multiple follow-ups, the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received. The player claimed to have passed all necessary verification checks, but the casino had changed their withdrawal minimum limit, which caused difficulties in processing her withdrawal. Despite having raised a ticket for her issue, the casino had failed to resolve it. She had expressed her frustration and decided to give up on pursuing the £30 withdrawal. The Complaints Team had extended the timer for her response, but due to her lack of further communication, we were unable to continue the investigation and had to reject the complaint.

The player from the United Kingdom had been able to deposit and withdraw smaller amounts from the casino but then struggled to withdraw a £700 win. The player's account had been fully verified, but his withdrawal attempts kept getting cancelled. After the player had communicated with the casino through chat, the casino processed the payment. Although the player had received an email from the casino blaming him for the delay, he confirmed that his issue had eventually been resolved. We had intervened by giving the casino a two-week period to process the payment and were prepared to step in if no progress was made. The complaint was closed as 'resolved'.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had reported her account being suspended, which prevented her from withdrawing her funds. We had reached out to her to gather more information about her gaming activities and any communication with the casino. However, the player failed to respond to our messages within the given time frame. Consequently, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had been depositing money on multiple casino platforms. However, he then faced issues with further deposits and withdrawals despite having verified his identity. There appeared to be geographical limitations he was not aware of. We had attempted to communicate with the player to gather more information and extend the resolution time, but received no response. Due to this lack of communication, we were unable to proceed with the investigation and had to reject the complaint.

The player from the United Kingdom had trouble with a withdrawal from Nine Win Casino. He won a large amount and attempted to withdraw within the monthly limit, but he still had not received his winnings despite a two-week wait and frequent follow-ups. The Complaints Team facilitated communication between the player and the casino, which involved verifying the account and payment details. The casino cited technical issues and adjusted withdrawal limits. Despite some payments being received, the player continued to face issues with missing funds. The complaint was ultimately rejected due to the player's lack of response.

The player from the United Kingdom faced repeated cancellations of withdrawal requests and had issues with the support team. He confirmed that his account was fully verified and that his winnings were accumulated without a bonus. The casino advised him to use the currency of his own country to prevent future issues. However, the player did not respond to further inquiries, and the complaint was rejected due to lack of communication.

The player from the United Kingdom was experiencing issues with a withdrawal process as the casino was requesting a specific bank statement number, which he didn't possess. The player had used a Visa debit card for his deposits. We asked for additional information, including a screenshot of his deposit history, to better understand the situation. However, despite extending the complaint's timeframe, we received no further communication from the player. As a result, we were unable to proceed with the investigation and had to reject the complaint due to lack of response.

The player from the United Kingdom had been trying unsuccessfully to withdraw £180.73, with the casino consistently declining the withdrawal. Despite having given his banking details and followed the procedures, the company failed to respond to his queries and the issue persisted for five days. The player claimed that the casino had given him contradicting reasons for the issue and even suspended his account stating they didn't accept players from the UK. The player also claimed that he wasn't asked to fill out any personal details other than name, email address, and bank details when creating the account. We had contacted the casino about the issue, and they stated that the withdrawal had been processed. However, the player claimed that he received less than the disputed amount. The casino stated that the correct amount was paid, and any discrepancy might have been due to the player's bank charging a fee for the transfer. Despite the player's dissatisfaction, we determined that the casino had adhered to its terms and conditions and closed the complaint as rejected.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The player reported that the casino kept declining her withdrawal, despite her account being fully verified. She had also indicated that she was awaiting communication from the casino. Despite the Complaints Team's efforts to gather more information and extend the timer for response, the player didn't respond to further inquiries, which led to the complaint being rejected.

The player from the United Kingdom had difficulty withdrawing winnings worth £100 requested on April 15, 2024. Despite multiple inquiries, the player received the same response that the issue had been escalated. The player had not withdrawn from this site before but had successful withdrawals from other sites. The winnings were obtained without an active bonus. The withdrawal request status remained unchanged since April 15. Despite our attempts to communicate with the player and extend the timer for response, the player did not reply. As a result, we could not investigate further and had to reject the complaint.

The player from the United Kingdom was facing issues with verifying his Nine Win account. Despite having provided the required information 7 times, the casino had declined his verification. He was seeking help to resolve this issue as he had £2,400 in his account. The player had had no issues with his proof of identity, but his bank statement was repeatedly rejected. He had also reported poor communication with the casino's live chat support. We attempted to assist the player and extended the response time, however, the player failed to respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. Despite the casino's reassurances and multiple interactions with the Complaints Team, his withdrawal of £2000 was repeatedly cancelled. The player had provided proof of his attempts to withdraw and expressed frustration at the casino's requests for additional verification. After the Complaints Team's intervention and several exchanges with the casino, the player finally received his withdrawal after nearly two months. The issue had been resolved with the successful transfer of the player's winnings.

The player from the UK had requested a self-exclusion. Unfortunately, the enquiry was ignored. The player, who had already signed up to an international self-exclusion program, had informed the casino about this. The casino had requested evidence and the player's bank details for a refund, but then stopped responding to the player's emails. We had attempted to investigate the issue further, but the player did not respond to our messages. Therefore, we had to reject the complaint due to lack of communication from the player's side. Despite this, the complaint could be reopened if the player decided to resume communication.

The player from the United Kingdom had won and withdrawn money from NineWin. However, his subsequent withdrawal attempts had been repeatedly cancelled. After communicating with the casino, he had received vague responses and no resolution. His account was eventually closed, leaving him unable to access the money he was owed. We had asked the player for additional details and transferred his case to a colleague for further assistance. The issue was resolved when the casino eventually refunded the player all the money owed, and the player confirmed his satisfaction with the resolution.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. However, her winnings had not been received yet, and her account had been blocked by the casino. The casino stated they did not accept players from her country. The player had provided all necessary documents for verification and followed instructions given by the casino. Despite this, the casino had requested additional bank details, which raised concerns for the player about the safety of her account. The Complaints Team had advised the player to cooperate and provide the requested information to progress with the withdrawal process. However, the player did not respond to the final messages, resulting in the complaint being rejected due to non-cooperation.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player to wait for the KYC verification process to be completed and to be patient as withdrawals could take some time due to various factors. The player later confirmed that his issue had been resolved.

The player from the United Kingdom had difficulty withdrawing her winnings of £47,568.80 from Nine Win casino. After verification and withdrawal requests, the casino unverified the account and eventually closed it while offering a refund. The casino later reopened the account and requested additional verification, which the player provided. The casino then re-verified the account and started processing the withdrawals. The player was receiving her winnings in daily amounts of £3000, in accordance with the casino's terms and conditions. We closed the complaint as the player was then receiving her winnings.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. The payment hadn't been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint, as delays could occur due to unfinished KYC verification or a high volume of withdrawal requests. However, the player had not responded to our subsequent messages, thus we were unable to investigate further. Consequently, the complaint had been rejected.

The player from the United Kingdom faced a withdrawal issue due to NineWin requiring a photo of the card used for the initial deposit. However, her bank, Chase, didn't print card numbers or have a signature strip, and couldn't provide any document with the card number. We attempted to assist by asking for alternative verification methods such as a bank statement or details from her online banking profile. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had won a large amount but had faced issues with withdrawal. After multiple unsuccessful contact attempts and requests for account verifications over weeks, the player had been told his account was partly subtracted from and closed. The player had still not received his winnings despite providing all the necessary information. The casino had claimed that the player's account was blocked and winnings confiscated due to failed account verification. After further investigation, the casino had acknowledged the authenticity of the player's documents and agreed to pay the winnings. The player had confirmed the receipt of his winnings, and the complaint had been resolved successfully.

The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled. After verification, the payment had been technically accepted but had not been received. The player had had two successful withdrawals before this issue. The casino had claimed the withdrawal was successful on their end, but the player had not received the funds. The casino had asked for a bank statement, and the player had provided it. The casino then claimed that the account number the player had provided did not match the one they had on record. The player had refuted this, claiming she only had one account and had provided proof of her previous successful withdrawals. The casino had insisted that the withdrawal was made to a different account, which the player had denied. After several email exchanges and investigations, the casino had decided to refund the player's winnings. The player had confirmed the receipt of her winnings and the issue had been resolved.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. He reported that the online casino had repeatedly cancelled his withdrawal requests without giving a valid reason. Despite having been fully verified and having successful withdrawals in the past, the player had struggled with the withdrawal of £300. We had advised the player to wait a few more days and keep us informed about any further developments. However, the player did not respond to our messages and questions, which led us to close the complaint due to lack of further information.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received and his account had been closed with £2000 still in it. The player had been concerned as he was unable to access his account and suspected the casino to be a scam. However, after the Complaints Team's intervention and a two week wait, the player confirmed that his winnings had eventually been paid out. The issue had thus been successfully resolved.

The player from the United Kingdom had raised a complaint about being permitted to deposit and play at an online casino despite the terms and conditions prohibiting UK players. He claimed that the casino had deleted his account and confiscated his winnings of £1,700 when he brought up this issue. He also accused the casino of having blocked him on live chat and not responding to his queries. The casino, however, had refunded him $268, which they claimed was the total amount of his deposits. The player disputed this, stating he had deposited more than this amount. After reviewing the evidence provided by the casino, we concluded that the casino had acted fairly and returned all the player's deposits. We had reminded the player of the importance of reading and understanding the terms and conditions of each casino before creating an account. The complaint was rejected as unjustified.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or high withdrawal request volumes. The team extended the response time by 7 days but did not receive a response from the player, leading to the complaint being rejected.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. His money hadn't been received at that point. The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it. However, the issue was eventually resolved as the player received the winnings.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player had initially submitted a complaint about the slow withdrawal process at the casino. However, it was discovered that the casino had begun paying the player in increments due to their withdrawal limits. The player confirmed that they had received several payments and had £30,000 left to withdraw, but the casino's monthly limit had been reached. The player was advised to wait until the next month to withdraw the rest. The complaint was marked as resolved after the player confirmed they were content with the situation.

The player from the United Kingdom was in a dispute with Jokabet regarding a refund that had been pending for nearly two months. Despite having provided various forms of ID and a digital signature, the casino required a paper copy, which the player could not provide due to a lack of access to a computer or printer. The issue was resolved after the player arranged for the necessary documents to be completed and sent to the casino. The refund request was reviewed, and the player confirmed that the matter had been sorted.

The player from Georgia submitted proof of address and a selfie with ID, successfully verifying the account. However, after attempting to withdraw funds, the account was unexpectedly suspended, and efforts to contact support were unsuccessful, leading to the account being disabled. The Complaints Team contacted the casino, which confirmed that the account had been closed due to an administrative decision but initiated a refund process. The player received the refund, and the issue was marked as resolved.

The player from the United Kingdom had won £1703 on Jokabet, but her account was disabled, and despite providing the required documents, the casino refused to process the withdrawal. The player confirmed that she had now received her winnings. The complaint was marked as 'resolved' in the system.

The player from the United Kingdom had a refund of £485 agreed upon since July 9th but faced issues due to identification verification. Although the casino required ID for the refund, they refused to accept the CitizenCard. The issue was resolved after the player provided the necessary documentation, and the casino acknowledged a misunderstanding regarding the refund amount. The remaining funds were subsequently credited to the player's account, with a minor shortfall of 15p, which the player accepted. The complaint was marked as resolved.

The player from Spain had deposited over €3000 in a week, won over the weekend, and attempted withdrawals of €700 and €2890. Despite verifying his account, including sending a bank statement, his account was suspended, and his withdrawals were pending. Additionally, there had been duplicated charges amounting to €470 in his bank account. The issue was resolved as the player confirmed receipt of the last withdrawal and the return of the overcharged money. The player's account remained closed, and he expressed dissatisfaction with the casino's communication.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting the complaint. Their money hadn't been received yet. The player reported multiple instances of cashout cancellations despite following the casino's instructions and having their account verified. After escalating the issue and providing the necessary documentation, the casino confirmed that the withdrawal had been successfully paid. The player confirmed receipt of all funds, and the complaint was marked as resolved.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The Complaints Team advised patience, suggesting that delays might be due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from the United Kingdom started with free spins and successfully increased their winnings to £12,000, but the casino confiscated all but £300. The player argued that the larger sum was won through wagering, not directly from the free spins. The complaint was marked as resolved after the player confirmed a satisfactory resolution.

The player from the United Kingdom had experienced difficulties withdrawing funds from Jokabet due to a lost credit card linked to his casino account. The player was asked to undergo additional verification, which he had denied, leading him to request an account closure and refund of his remaining balance of £1,700. This had resulted in the disabling of his account. After the player's complaint, the casino confirmed that they had processed the refund. The player had confirmed receiving the refund, appreciating the help from the complaints team. Consequently, we had marked the complaint as 'resolved'.

The player from the UK experienced an unexpected balance reduction during a game after depositing £2.6k and activating a bonus. Despite meeting the wager requirements, the casino removed £1.1k due to a maximum win limit, a rule unknown to the player. Live chat support deemed the balance as non-refundable. After communication and review of all the necessary details/evidence and the explanation from the casino, the complaint was marked as resolved.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player that it was common for withdrawals to take some time due to processing, possible KYC verification, or a high volume of withdrawal requests. The team had advised patience and full cooperation with the casino. The player later confirmed that the payout was received, but not in GBP, resulting in a conversion fee. The Complaints Team clarified that transaction and currency exchange fees were usually beyond the control of the casino and marked the complaint as resolved.

The player from the United Kingdom had experienced a delay in receiving his approved refund from an online casino. Despite having waited for over 10 weeks, he had received no response from the casino via email or live chat. The Complaints Team had intervened, engaging both the player and the casino's representative in a conversation to resolve the issue. The casino had confirmed that the refund was initially processed but due to technical issues, it had not been credited to the player's account. The casino had requested alternative bank details from the player for the refund. After providing the new details and waiting for an additional period, the player had finally received his refund. The Complaints Team had marked the issue as resolved after the player had confirmed receipt of his funds.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. After our team advised her to wait for at least 14 days after requesting the withdrawal, she confirmed receiving her funds a couple of days later.

The player from Spain had deposited money and played at Jokabet, despite being enrolled in the online gambling ban in his country. He had requested a refund, arguing that the casino should have prevented him from depositing and playing. However, we had clarified that we only intervened when a casino withheld winnings due to a player being from a restricted country. Since there was no active balance on the player's account at the time of closure, we explained that a refund of lost deposits was not justified. The casino eventually recognized the error and refunded the player's deposits, resolving the complaint.

The player from Poland had experienced delays with KYC verification at Jokabet Casino, which led to his account remaining unverified and funds being frozen for twenty days. Despite having provided all necessary documents, he had received no practical assistance from the casino's live chat support. We, the complaints team, had intervened and contacted the casino. Jokabet Casino responded by confirming the acceptance of the player's documents and apologized for the delay. The player's account was then verified, and he was able to proceed with withdrawals. The issue was subsequently resolved.

The player from the UK had won money at Jokabet but was informed he couldn't withdraw the winnings due to a violation of terms and conditions related to playing from a restricted country. We, the Complaints Team, had identified that the UK was indeed listed as a restricted country in Jokabet's terms and conditions. We had asked the player if he had used a VPN to access the casino and what country was selected in his casino profile. However, before the player responded to these queries, he informed us that the casino had paid him in full. Consequently, we marked the complaint as resolved.

The player from the United Kingdom had experienced issues with Jokabet Casino, as their requests for self-exclusion due to responsible gambling measures had been ignored by the casino, which continued to allow deposits. Despite numerous requests and complaints, the player's account had remained active. The player had requested immediate account exclusion and a refund of all deposits made after the initial self-exclusion request. After intervention by the Complaints Team, the casino had acknowledged the issue, refunded the deposits, and closed the player's account. The player had confirmed the resolution of the issue.

The player from the United Kingdom had complained that Jokabet Casino was not refunding his money as promised. The player had stated that he suffered from mental health issues, which the casino had been aware of, and felt that the casino had exploited his vulnerabilities. He had received an email from the casino on December 20, 2023, asking for his bank details to process the refund, but despite several attempts to follow up, he had not received any response or refund. After the Complaints Team had intervened and communicated with the casino, the issue was discovered to be due to an incorrect IBAN number provided by the player. Once the correct details were provided, the casino had processed the refund. The player had confirmed receipt of the refund and had appreciated the support provided by the Complaints Team.

Based in the UK, the player had experienced issues with a casino that allegedly didn't accept UK players but had allowed him to deposit and play without implementing any safe gambling tools or restrictions. The player desired a refund due to the financial burden and lack of communication from the casino. We had clarified to the player that our policy was to assist in cases where winnings were withheld due to being from a restricted country. As the player had played down his deposits, we explained that we could not assist in this case. However, the player later reported having received a full refund from the casino, thus resolving the issue.

A player from the United Kingdom successfully opened an account and deposited £300 only to learn that the casino doesn't accept players from his location. Despite promises from the casino, he is still waiting for his refund. The complaint was resolved as the player received his refund.