Frumzi Casino Review

The player from Germany had faced a delay in receiving her payout from an online casino, which had exceeded the stated 3 to 5 business days processing timeframe. She had reported that the casino had blocked her from customer chat and was not responding to her emails. After she submitted her complaint to us, the player had received an update from the casino that her withdrawal had been cancelled due to a system error. Despite this, she confirmed that she had played without a bonus and that KYC verification had not been required. The casino then informed her that they had requested two manual withdrawals for her, totaling 1000 EUR. After three weeks, the player had finally received her money and the complaint had been marked as 'RESOLVED'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player's issue was resolved within a week, and she had received her payment.

The player from Greece had reported receiving vague responses about a delayed payment and had sought assistance in finalizing the transaction. We had advised the player that withdrawal processing could take a few days or weeks, possibly due to incomplete KYC verification or a high volume of withdrawal requests. We had asked the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player had failed to respond to our messages and queries within the extended 7-day timeframe, leading us to reject the complaint due to lack of communication. Although we could not proceed with an investigation or provide potential solutions, we remained open to assisting the player if they chose to resume communication.

The player from Norway had used a 200% casino bonus that unexpectedly expired within 24 hours. The casino's own terms stated a 10-day expiry period, but they had refused a refund when this was brought up. The player had stated that the bonus had been awarded directly by the casino and that there was no information about the expiry time in the SMS he had received. The player also noted that his deposit had been removed from the site. However, due to a lack of response from the player to further inquiries from the complaints team, we were unable to proceed with the investigation or provide potential solutions. The complaint had been rejected for now.

The player from Germany had deposited €30 at Frumzi Casino, received a 200% bonus, and shortly afterwards discovered €78.25 was missing from her balance. After numerous support inquiries, she was informed that her bonus had expired, which she disputed due to the short time span involved. We had reached out to the casino on her behalf and they initially explained that she had activated a different bonus which had cancelled her previous one. The player denied this and accused the casino of fraud. After further investigation, the casino acknowledged a mistake in their initial response and agreed to re-credit the full bonus amount to the player, who confirmed that she had received the refund. The issue was successfully resolved.

The player from Spain had had an issue with a bonus offer at an online casino. After depositing €50 and using a 100% deposit match worth €50, his casino balance had dropped to zero. This had indicated that the bonus had expired during his play, despite there being no specified expiration date for bonus use. The player had communicated with the casino through chat and sent screenshots to the Complaints Team. The casino had not initially responded to the complaint, but eventually re-credited the €50 bonus back to the player's account as a goodwill gesture. The player had accepted this resolution and the complaint had been marked as 'resolved'.

The player from Greece had two pending withdrawals since February 25th. He reported multiple unsuccessful attempts to resolve the issue through communication with the casino, which repeatedly stated the finance department was examining his case. We had advised the player to be patient and cooperate fully with the casino, as delays in withdrawal could be caused by unfinished KYC verification or a high volume of withdrawal requests. We extended the response timer by 7 days, but the player failed to respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had awaited withdrawal of 300€ for 32 days from the casino. Despite having followed the casino's instructions for account verification and frequently re-submitting requested documents, the player encountered rejections without clarification from the casino. After the complaint was transferred to a different representative from the complaints team, the casino was contacted for clarification. The casino then informed that the player's account had been verified and the withdrawals were being processed. However, the player reported not receiving any payment 14 days after account verification. Eventually, the player confirmed receiving two separate payments, successfully resolving the issue. The complaints team then closed the complaint as 'resolved'.

The Polish player had been struggling with KYC verification at Frumzi Casino and a prolonged withdrawal process since February 4. The casino continuously rejected the player's documents and modified required dates, leading to ongoing delays with €400 winnings awaiting payment, which had been won from the real balance. After our intervention and communication with the casino, the player's documents were finally verified and the winnings were received. We concluded that the casino had adhered to the regulations, albeit the KYC process took longer than usual. The complaint had been successfully resolved and closed.

The Australian player had used a deposit method, FunID, at Frumzi casino with the expectation of receiving a 200% bonus and 150 free spins on a minimum $30 deposit as per a promotional email. However, the casino did not apply the bonus and claimed it had expired despite the player providing proof of its validity. The player had ended up playing with the deposited funds as withdrawal was not possible without doing so. An alternative bonus was offered by the casino, but the player had declined it. We had clarified to the player that while it would have been ideal for the casino to honor the bonus, they were not obligated to do so. As the player had decided to play with the funds, a refund was no longer available. The complaint was eventually rejected due to the player's lack of response to further inquiries.

The player from Italy had attempted to withdraw 150 euros via Visa, but after a week, the money had been returned to the casino. He then requested a withdrawal via bank transfer as per the casino's advice, despite not having completed a KYC process, as it was not required or allowed by the casino at that time. Following the player's non-response to our inquiries, we were unable to proceed with the investigation. Consequently, the complaint had been rejected due to lack of further information from the player.

The player from Greece had encountered issues with withdrawing her winnings from an online casino. The casino had claimed the player's bank rejected the transaction, a claim which the bank disputed. The player had communicated with the casino and opted for an alternative withdrawal method. However, without a final confirmation from the player regarding the successful transaction, we had to reject the complaint.

The player from Greece had been waiting for a withdrawal for less than two weeks, but had not received his payout. He had attempted to reach out to the casino's live chat for updates on his withdrawal status. We advised the player that delays could happen due to pending KYC verification or high volume of withdrawal requests. We extended the timer for resolution by 7 days. However, the player did not respond to our messages, leading us to reject the complaint due to lack of further information.

The player from Italy had his account closed by the casino right after he requested a withdrawal. The player claims he did not request the closure, has not activated any bonuses, and usually plays slots with a real balance. Customer support has mentioned the suspension is due to an anti-fraud investigation, but provided no further details. The casino has provided us with evidence of charge backed deposits in another casino of the same brand which resulted in the blocking of the player. We believe the blocking in this case is justified and we rejected the complaint.

The player from Greece had been waiting for his withdrawal process to be completed since 14/1. Despite having sent verification documents 10 days prior, the casino support had been unresponsive or had asked for patience. The player had never made a withdrawal before and his winnings had been from bonuses. We had involved a representative from Frumzi Casino to join the conversation. Eventually, the player had confirmed that his money had been credited. We had marked the complaint as 'resolved' in our system.

The German player's casino account had been abruptly closed after she had requested a withdrawal of her winnings. Despite her attempts to reach out to the casino, the player had received no explanation for the account closure. We had engaged with the casino and the player in an attempt to resolve the issue. The casino had provided evidence of a breach of terms and conditions by the player but had refused to disclose the details. The casino had initially refused to refund the player's deposit but later agreed to process the refund via an alternative payment method. However, the player did not respond to our final messages, and we were forced to reject the complaint due to this lack of communication.

The player from Greece had had an issue with Frumzi Casino regarding an achievement bonus of 50€ that she had claimed she was entitled to but hadn't received. The player had stated that she had fulfilled all the necessary conditions for the bonus, but the casino had denied her eligibility and had failed to respond to her email inquiries. The Complaints Team had asked for evidence from the player. After a series of exchanges, the casino had finally acknowledged the player's claim, stating a technical error had occurred, and had credited the player's account with the disputed 'coins' - one of the requirements to receive the bonus in question. The issue had been successfully resolved, and the player had confirmed receipt of the 50€ bonus.

The player from Greece had deposited €200 and won €7,000 but was unable to withdraw his winnings. His withdrawal requests had been constantly cancelled and after two months, all his winnings had been played out. He also had €105 worth of coins which the casino refused to cash out. The player had provided limited information and stopped responding to our inquiries. Despite our efforts to understand the situation and assist, we were forced to reject the complaint due to the player's lack of cooperation.

The player from Netherlands, due to gambling issues, had asked the casino to close their account. However, they had never received a response and had proceeded to deposit and lose an additional 50€. The player had wanted their account to be closed immediately and the latest 50€ deposit refunded. After the player's complaint was transferred to a different team member, the casino had been contacted and asked to clarify the situation. The casino had responded, apologizing for the delay and confirming the closure of the account and the refund of 50€. The player had been asked to provide their bank details via email for the refund. The player had confirmed the receipt of the refund and the closure of the account, thanking the team for their help. The complaint had then been marked as 'resolved'.

The player from Greece had experienced a prolonged withdrawal delay from the casino, which had extended to three weeks. The casino had cited account verification as the reason for the delay. The casino had asked for some documents to be resent, and had not yet proceeded with the payment. Despite our efforts to assist, the player had not responded to our latest messages, hence, we couldn't investigate further and had to reject the complaint.

The player from Australia had faced issues related to the withdrawal process and two failed deposit transactions that had still resulted in money being deducted from his bank. Despite having contacted the platform on repeated occasions, the player had received no response and his withdrawals had continued being declined. The Complaints Team had engaged with the player and the casino, facilitating communication between both parties. The casino had identified the issue with the player's withdrawal attempts, which had been due to an incorrect BSB code, and had requested additional information regarding the failed deposits. After the required information was provided, the player's withdrawal was successfully processed, and the casino had credited the two failed deposits to the player's account. The issue had been successfully resolved with the player expressing satisfaction with the outcome.

The player from India had experienced a delay in his deposit of 10,000 INR to the online casino. Despite having provided a screenshot, UTR number, and offered bank statements, the casino had claimed not to have received the payment. The player had contacted his bank, which confirmed the transaction had been successful. After multiple communications with the casino and insistence on his part, the casino finally acknowledged the deposit, but this process had taken 4-5 days. The issue was now resolved.

The player from Greece claimed that he had not received the promised deposit bonus and free spins from Frumzi Casino. Despite his attempts to contact the casino, he was informed that the bonuses had already been given and expired within 24 hours. However, the player insisted that he had not received any bonuses. After reviewing the player's bonus history and the situation, we concluded that since the player had decided to play with his deposited funds, it might have been technically impossible to credit him a bonus. As such, we could not penalize the casino for not crediting the bonus. The complaint was marked as rejected.

The player from Brazil had been experiencing a delay in withdrawal of his winnings amounting to 1,400 BRL. Despite frequent inquiries, he received the same response that his withdrawal was being processed. The player insisted that the delay had exceeded the casino's stated processing time of 72 hours. After several updates from the player, the issue was resolved on December 24, 2023, when the player confirmed receipt of his winnings and successful verification of his account. We consequently marked the complaint as 'resolved'.

The player from Italy had claimed to have problems with his withdrawals due to a discrepancy in the number of cancelled withdrawals. The player had made three withdrawals of €500 each. The first one had been successful, the second one was not credited to his bank account or gaming account, and the third one was cancelled by the player himself. The casino insisted that the player had cancelled the second withdrawal. The player claimed that the casino had cancelled the withdrawal without his consent during a gaming session. After a thorough investigation and review of the provided evidence, it was concluded that the player should have been aware of the funds being reinstated into his account during gameplay. As such, the complaint was rejected as unjustified.

A player from Greece is experiencing delays in receiving their withdrawal, surpassing the initial 3 business days processing time stated by the casino's live chat. The player is concerned the withdrawal will be cancelled and is frustrated by what she perceives as unnecessary delays. The complaint was closed as the player stopped responding.

The player from Australia is upset about the low maximum daily withdrawal limit of $750 at the casino. The withdrawal page indicated a maximum of $7800, but customer service claimed this was a mistake. The complaint was rejected as the player stopped responding.

The player from Germany was unable to withdraw 500 euros of winnings from the casino due to an issue with the BIC. Despite the Complaints Team's attempts to mediate and resolve the issue, the player failed to respond to their messages. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player that withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had asked the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. However, the player failed to respond to further communications, leading to the rejection of the complaint.

The player from Germany is dissatisfied with the casino’s RTP (Return to Player) and overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had noted discrepancies in their transaction history, specifically after the appearance of a 25€ bonus. Their account balance had unexpectedly dropped from over 112€ to about 24€. The casino had been unresponsive via live chat and email. The player had provided screenshots and evidence of their unsuccessful attempts to contact the casino. Upon receiving this information, we had reached out to the casino to facilitate communication. The issue was eventually resolved after the casino had contacted the player directly.

The player from Greece had had a pending withdrawal since 20/03 through a bank transfer. Despite the casino's confirmation that there had been no issues, the withdrawal hadn't been processed. After the player had provided the necessary transaction history for his card, the casino had verified his account and successfully paid the withdrawal. The player had confirmed the receipt of his funds, and we had marked the complaint as 'resolved'.

The player from Italy had withdrawal issues with an online casino, where a withdrawal of €500 was cancelled and subsequently, another attempt at withdrawing the refunded amount was cancelled too despite assurances from customer support. The player was asking for a total of €1,000. After several weeks of communication and intervention from the Complaints Team, the player finally received her funds. The casino confirmed the completion of the transaction, and the Complaints Team marked the complaint as 'resolved'.

The player from Italy had been attempting to make a withdrawal from Amunra since 13/03/2024. The withdrawal remained in process despite the casino's terms stating a time frame of 1-3 working days. The player had also not yet had KYC authentication. Despite his initial frustration and use of harsh language, the player's withdrawal was successfully processed after a two-week waiting period. The player expressed dissatisfaction with Amunra's customer service and payment time frame, but confirmed that the casino was not a scam. The complaint had been marked as 'resolved' by us.

The player from Italy had experienced issues with Amunra Casino, where his first and subsequent withdrawals had been canceled and labeled as 'a provider error.' He had communicated his concerns to the casino's customer support and VIP manager, but the problem persisted. Upon receiving his complaint, we facilitated the communication between the player and the casino. The issue was finally resolved when the casino processed the player's withdrawal.

The player from Italy had had issues with his withdrawals at AmunRa Casino, particularly with amounts over €2000. His recent withdrawal request of €500 had been cancelled multiple times. Despite his attempts to communicate with the casino, he had not received a satisfactory response. His account had not been verified, and there had been confusion about whether verification was necessary. The player had reported that he was unable to use the live chat feature and was only receiving automated responses to his emails. The Complaints Team had suggested he waited for 14 days for the withdrawal to be processed and kept the complaint open for further updates. The casino had not responded to the complaint. After a month, the player reported that he had received his money and the complaint was marked as 'resolved' by the Complaints Team.

The player from Italy had initially been unable to process a withdrawal of €100 due to a recurring message that stated his deposit must be wagered, despite him having already fulfilled this requirement. After communicating with our complaints team, he confirmed that he had wagered his entire deposit. The player had initially been concerned about the lack of a confirmation email for his withdrawal request. However, he later confirmed that the payment had been successfully processed. The issue had thus been resolved and the complaint had been marked as 'resolved' in our system.

The player from Australia had deposited $70 to AmunRa Casino and even after 48 hours, the amount hadn't been reflected in the account. After numerous attempts to communicate with the casino, he was informed that the deposit had never reached the casino account and was advised to ask for a refund from his bank. However, the player had deposited using cryptocurrency, not a bank. The casino was unable to locate the deposit and advised the player to check the transaction status from his side. Eventually, the casino had offered the player multiple bonuses with no playthrough requirements to resolve the issue, and the player had expressed satisfaction with this resolution.

The player from Australia had faced issues with the online casino after mistakenly entering incorrect bank details, which led to his account becoming inaccessible. He had not received any helpful support from the casino. Through the dialogue with our Complaints Team, it was revealed that the player had not completed the KYC verification process and had not made any successful withdrawals before. The team had engaged with the casino representative who clarified that they had not blocked the player's account. After some confusion regarding login credentials, the player could access his account. However, the incorrect bank details were still present. The casino then cleared the bank information and requested the player to send his correct details. The player's balance was split into three withdrawal requests and had been eventually paid out successfully. The player had confirmed receipt of all funds, resolving the issue.

The player from Greece had been promised funds within three working days, but nothing had been received. After he raised the issue, we advised him to wait for at least 14 days for the withdrawal to be processed. The player later confirmed that his issue had been resolved within the company's given schedule.

The player from Greece had had a pending withdrawal since 17th December. Despite the casino's standard withdrawal time of 1-3 business days, the withdrawal had not been processed. The player had made several deposits, but the casino hadn't asked for profile verification. After a lengthy discussion and multiple document submissions, the casino had deemed the player's documents as modified. The player had insisted that his documents were not modified, and after a few more interactions, the casino had finally verified his account. The player's withdrawal had been processed and deposited into his account. The issue had been resolved successfully.

The player from Greece had been concerned about a withdrawal that was delayed past the stated processing time of 1-3 days in the terms and conditions. After four days, the withdrawal had not been processed. We had advised the player to be patient, as withdrawals could often take a couple of days or even weeks to be fully processed. The player later confirmed that he had received his money and the issue had been resolved successfully.

The player from Italy is having an issue with the casino because they cannot validate his debit card. Despite providing a bank statement showing it's linked to his personal account, the casino continually states that the owner's name is required on the card, thus blocking the player's withdrawal of 1,500 euros. After we contacted the casino representative, they asked the player to provide some data to proceed with the manual withdrawal. After some time, it was processed, and the player confirmed receiving the money, so we finally closed the complaint as resolved.

The player from Germany requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had a withdrawal that was pending and hadn't been processed for three working days. The player had also expressed dissatisfaction with the casino's customer support. We had advised the player to wait for two weeks before escalating the issue. The player had later confirmed receipt of his winnings and the complaint had been subsequently marked as resolved.

The player from Greece had had an issue with a bonus usage at an online casino. After depositing based on a 100% bonus offer, both the bonus funds and cash had disappeared. The casino's explanation had been that the bonus had expired, a condition not mentioned in their email. The player had initially sought a refund of the deposit. However, after the Complaints Team's intervention, the casino had restored the player's bonus. The player then used the bonus, won, and was currently awaiting the withdrawal of the winnings. The issue was now considered resolved.

The player from Italy who had a gambling addiction had requested account closure from Posido Casino for responsible gaming. Instead of closing the account, the casino had offered bonuses and free spins. The account had remained open for five days during which the player had deposited an additional 200 euros. The player had demanded a refund of 200 euros and additional compensation. The player had claimed that the casino did not respect its own self-exclusion rules and had caused her psychological and financial harm. The casino had agreed to refund the 300 euros lost by the player after the closure request. After some delay, the player had confirmed receipt of the refund. The issue had been resolved with the assistance of the Complaints Team.

The player from Greece had requested multiple withdrawals between March 28th and April 2nd, totaling €650. As of April 3rd, all of the withdrawals had still been pending. After the player's complaint, we had advised him to wait for 14 days for the withdrawal process to be completed. During this period, two of his withdrawals were successfully processed. After waiting for a few more days, his final withdrawal was also completed. With all his withdrawals processed, we had marked the complaint as 'resolved'.

The player from Austria had waited for his payout for 9 days and had been continuously informed that his request was at the top of the processing list. We had advised the player that withdrawal processes could take a few days or even weeks, and suggested he waited at least 14 days after requesting his withdrawal before submitting a complaint. The player had agreed to wait. After the waiting period, the player confirmed that the payout had been successfully received. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received at that time. After communication with the casino, he had been informed that the payment would be processed on 3rd of April. The player later confirmed that he had received his money. Consequently, we marked the complaint as 'resolved' in our system.

The player from Estonia had an issue with Posido Casino when her account was flagged for verification following a substantial win. Although she passed the verification, her account had been closed, and her winnings had been cancelled, resulting in €1300 of her funds being confiscated by the casino. She only received a refund of her last deposit of €10. After our team had contacted the casino, they reviewed the case and decided to pay out the player's winnings. The player confirmed the receipt of the payment, and the case had been marked as resolved. However, the player's account remained closed as per the casino's decision.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After 14 days of waiting and no response from the casino's customer support, he contacted the Complaints Team. The team advised him to provide more information about his account status and whether he had passed the verification process. After 20 days, the player confirmed that his withdrawal had been processed successfully. The issue was resolved and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany had requested a withdrawal of 400 Euros from their casino balance, which had not been processed within the stated 1-3 days by the online casino. The casino's support had not responded to their email. After the player's complaint, we had advised them to wait for two weeks for the withdrawal process to complete. The player had not been satisfied with the delay but agreed to wait. After two weeks, the player had informed us that the casino had processed their account but they had not received the money yet. We had decided to keep the complaint open until the player confirmed the successful withdrawal. Finally, the player had confirmed receiving the money and we had marked the complaint as 'resolved'.

The Greek player had been waiting for three withdrawals for 9 days since the first and 5 days since the third. Despite daily chats with customer service and emails, the responses had been unsatisfactory, citing high withdrawal request volumes. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. The player later confirmed that the issue had been resolved, albeit expressing dissatisfaction with the casino's finance department. We had since closed the complaint as 'resolved'.

The player from Greece had experienced a withdrawal delay despite the stated 1-3 day completion time on the platform. The player had confirmed that his withdrawal request had been pending since March 12th and he had not been asked for any verification. We had advised the player to wait for two weeks from the date of his withdrawal request before we intervened. After extending the waiting period for another week, the player had confirmed that his withdrawal issue was resolved. Consequently, we had closed the complaint as 'resolved'.

The player from Estonia who had deposited 14 EUR to Posido Casino was unable to play slots and couldn't withdraw the deposit. Despite numerous attempts to contact the casino via live chat, the problem had remained unresolved. The player had self-excluded himself from the casino section in the past and had requested either a refund or access to the slots. After multiple communications with the casino, the player's request had not been fulfilled. We had intervened and contacted the casino on behalf of the player. After our intervention, the casino had requested the player's Skrill account details to process the refund. Despite some initial delays, the casino had finally transferred the 14 EUR back to the player's account, resolving the issue.

The player from Finland had been experiencing problems withdrawing his winnings from the casino, despite deposits working fine. This problem had persisted since the previous December, and the support team had been unresponsive. After the player reached out to us, we had contacted the casino regarding the withdrawal issue. The casino then escalated the player's withdrawal to be processed with priority. Following this, the player confirmed that he had received his payment, and we marked the complaint as 'resolved'.

The player from Finland had reported a delay in receiving his withdrawal from an online casino. Despite having provided his bank information for a manual withdrawal, the player hadn't received the funds or a response to his emails for over a week. Our team had contacted the casino, which indicated that they were investigating the delay and had requested additional documents from the player. The player confirmed that he had received the casino's email and had provided the requested documents. The resolution of this complaint had been pending the successful transfer of the withdrawal to the player's other bank, as suggested by the casino. Eventually, the player confirmed that he had received his withdrawal, which led to the resolution of the complaint.

The player from Finland self-excluded from multiple online casinos within Estolio Limited due to a gambling addiction. Despite this, he was able to continue playing and losing money on Posido Casino. Player’s complaint has been resolved successfully.

The player from Poland is struggling to complete the wagering requirements. It seems that the percentage of wagered bonus doesn't show the correct values. The player later confirmed that the issue was resolved.

The player from Finland is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the casinos started processing withdrawals, therefore we marked this complaint as resolved.

The player from Brazil was experiencing difficulties verifying his account in the casino. After we contacted the casino, its representative requested to upload a bank statement for the verification. When the player uploaded the document, his account was verified and he was able to make a withdrawal. We closed the complaint as resolved.

The player from Italy had difficulty withdrawing her €400 winnings from the casino. The casino kept cancelling her withdrawal requests, citing issues with international or bank transfers. Even though she had made deposits using her Visa card, she was unable to use the same method to withdraw her funds. After she raised the issue with the Complaints Team, her case was forwarded to a colleague who invited the casino to explain their side. The casino then confirmed that the withdrawal had been successfully processed. The player confirmed receipt of her winnings, and we subsequently marked the complaint as 'resolved'.

The player from Greece had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. We had advised the player to be patient as withdrawals could often take a couple of days or even weeks to get fully processed. We also informed him that this delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that his issue had been resolved. We then marked the complaint as resolved in our system.

The player from Greece had his account closed due to a third-party deposit. However, he claims that to be the co-owner of the payment method. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany had his account blocked without further explanation. The remaining balance is still held by the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's account got closed for breaching the terms. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's experiencing an unspecified issue regarding account duplicity with 5Gringos Casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Italy was highly dissatisfied with the promotional offer. After the casino provided us with the solution, to try to claim the achievement using a PC, the player was able to claim it. The complaint is resolved.

The player's account got blocked as the casino claims he is from restricted country. The complaint was resolved as the player's account remained closed but he received a refund of his deposit, which he is satisfied with.

The player from Italy had experienced delays in the withdrawal of his winnings from Sportaza Casino. His account had not been verified and he had deposited a total of 175 euros in three separate transactions. He had not used any bonuses for his gameplay. The player had been in regular contact with the casino, who had initially informed him that his withdrawal methods were incorrect. After resetting the waiting count time of 3-5 days, the casino had assured him that the withdrawal was sent to their financial department. We had advised the player to wait for the recommended 14 days for his withdrawal to be processed. The player later confirmed that his withdrawal had been successfully received, and his bank also refunded him an additional 25 euros due to discrepancies with the OTP from his text message. We had then marked the complaint as resolved.

The player from Thailand is facing a delay in withdrawal from Sportaza, despite the terms stating funds should be released in 3 business days. He also reports unsatisfactory support and claims the casino has a history of such activities. The complaint was resolved as the player received his money.

The player from Italy had a withdrawal request at a casino, which was then asked to be cancelled and resubmitted using a different method. Even after successful past withdrawals, the casino has not given reasons for this requirement, and has not provided any updates on the situation. Player’s complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings after a failed attempt for a payout. As the player collected all the payments, he confirmed the matter was resolved, so we closed the complaint accordingly.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Lower Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy requested a withdrawal 7 days prior to submitting this complaint. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy requested a withdrawal, however, it was canceled due to technical issues. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested 3 withdrawals 4 days prior to submitting this complaint. They have not been processed yet. The player later confirmed that withdrawals were processed successfully, therefore we marked this complaint as resolved.

The player's deposit was not credited for an unknown reason. The casino clarified the deposit was later found and refunded back to the player after the account was closed. The player confirmed the issue was resolved.

The player from Ireland is experiencing difficulties withdrawing funds, because the transaction to the preferred payment method has been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions. The player later sent reopen request confirming that he received his winnings, therefore we marked this complaint as resolved.

The player from Germany was prompted to provide additional documents for the KYC, even if their account has been verified in the past. The issue was eventually successfully resolved, the player received his winnings.