Lucky Creek Casino - The player struggles to withdraw.

Lucky creek changes the rules as u win. They tried doing a wire transfer before and my bank rejects it. They made me make 1 bitcoin deposit and they paid me that way. Now that I won again, they are saying I have to cancel my withdraw by bitcoin and do a wire transfer and that half of my deposits have to made my bitcoin. They change the rules as they go . Every deposit I made by bitcoin doesn't even process. Half the time u they just take it and the other half the time u have to email and jump through hoops to get to of deposit.. it's a scam. One agent says this the other that. I've screen shotted every conversation I've ever had with them as well of my statement. They are a joke and scammers

Hello Rodney,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Creek Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

What is the current requirement to withdraw your balance?

Looking forward to your answer.

Regards,

Nick

I AM VERIFIED. I CASHED OUT 5K BEFORE. MAYBE 6 MONTHS AGO. I SPOKE TO AGENT FRIDAY AND HE SAID I NEEDED NOTHING. I SPOKE TO ANOTHER AGENT AS WELL AND SAID I WOULD BE PAID BY BITCOIN AND THEN THEY TURN AROUND AND SAY I NEED A WIRE TRANSFER. BOTH WINS DID COME FROM BONUS. $50 ON EACH I BELIEVE AND U HAD TO REACH 2000 FOR IT TO BE RELEASED AND AS U CAN TELL, I DID.

Also here are multiple web receipts where I have sent bitcoin and they just took money. Or I had to email to even get it. https://cash.app/payments/ST$_9le3n7r03c7tdgikdje54rmjk/receipt

https://cash.app/payments/ST$_2duh1b98ejv1s9n1vngy8d3q1/receipt

https://cash.app/payments/ST$_ewkik76et4g57878blutil0zg/receipt

https://cash.app/payments/ST$_7sc32ok9e4pk9v7slbb3u0voz/receipt

https://cash.app/payments/ST$_4swyer0f2d22jpjo7hbfebzxb/receipt

Im sorry some of those bitcoins addresses may be wrong I sent the wrong ones. But I have multiple. Here is the web receipt where they paid me by bitcoin before as well

https://cash.app/payments/ST$_esf3mvzix14kttf7ko1yd7ke4/receipt

https://cash.app/payments/ST$_3mt8ijxuw1bb8t47cbumamsu6/receipt

This is where half the time they just took money or I had to go through hoops to get my Money credited.

And now they are changing my bonus requirements. I met the requirements and therefore it resulted in my cash winnings and now they are saying I can't win that much. They are scams. I have multiple charges to account they did that I didn't authorize. They had to shut my debit card off 2 times. They are scammers. When I won the money the first time they done a wire transfer and said it was fraudulent and closed my account. It's ridiculous

Hello Rodney,

Could you please advise if the bonus you used was a deposit bonus or a no deposit one?

No deposit bonuses have mostly maximum withdrawal limit so if they deducted your balance it might be for that reason.

So currently your withdrawal are still pending or are they now canceled and you have to make an another request?

How long exactly are you waiting for the withdrawals?

It's been about 3 weeks and the bonus was due to me winning on the games u aquire points and trade them back in for money. For the 50 one u had to reach 2000 then u can give the 50 back and the rest is cash. They tried saying it was 100 some thing but that was after I spoke to the agent and they told me I would receive all that money and the agent as well as the agent I talked to when I called said I would be paid all of it and It would be sent to me by bitcoin. I have sent them hundreds and hundreds in bitcoin and probably one a few got credited. The rest of the times I had to email and complain then the other half of the time they kept my money. They changed there rules right after me winning. I have been paid winning last time by bitcoin and I was told 2 times it would be the same process. They are just trying to get out of paying. That wasn't the rules until it was time to pay.2 agents told Me k would receive all the money and by bitcoin and they didn't need any thing that the money would be deposited to me as soon as finace done pay outs. It's ridiculous. They have taken so much of my money and they slipped up and said I have 2 accounts which I do not. I didn't even understand what they were talking about then they tried covering up what they said and brushing me off. The point is 2 agents told me I needed nothing and every cent was won and good and I would receive payment. Tell me how u gotta win 2000 for a 50 dollar bonus for it to be converted to cash then u win it they don't want to pay u. They changed every thing when it was time to pay. I confirmed it by phone and by agent. Then when I started complaining they said I have to do a wire transfer when my bank last time said that it was fraudulent and they sent it back that's how I was paid by bitcoin

They are not canceled they said go find a bank that will except our wire transfer. No bank in my state will take a wire transfer from them. Last time I won and they done the wire my bank said it was a fraudulent check sent it back and I was told all u have to do is make 1bitcoin deposit and u can receive all your funds that way. They sent me 5k that way. Regardless I was told when I called I was just waiting on my deposit to bitcoin and a agent td e.. they completely changed every rule so they don't have to pay.

They credited all the money back to my account and they will not pay me by bitcion even though I've already been paid by bitcion...lol. banks here refuse there wire transfers and say they are fraudulent. My money is on my account though. They canceled my withdraw and placed it back to my playing funds.

2 agents told me nothin was needed and my money would be paid by bitcoin. Like I was paid before. Now the rules are different they want to try and send more fraud checks to my bank

Hello Rodney,

Thank you for all the information. We would still need to get some information from the casino as well as we do not yet know their point of view. It is strange that they accused you of having multiple accounts but still communicate with you regarding the withdrawals. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Rodney,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Lucky Creek Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Lucky Creek Casino Team,

Could you please clarify the player's situation in more detail? What needs to be done by the player to be able to withdraw his funds?

Thank you in advance for providing the information.

We would like to ask Lucky Creek Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Good day,

Apologies for the delayed response.

I have viewed your account and the following seems to be the problem:

From December to now you have made 216 deposits, 202 of these deposits have been using your credit card, 14 being with Bitcoin.

Our T&C's are as follows :

10.12.3 If you use Credit Card and BTC/Wallet as deposit methods, then your BTC deposits need to comprise 50% of your total deposits to be able to withdraw via BTC, or else you need to make use of wire transfer or cheques.

Unfortunately your deposits do not meet the requirements for a BTC withdrawal.

Thank you for your clarification.

Dear Rodney,

Are you please able to withdraw your funds via wire transfer or cheque?

Rodney,

Is there any progress on your issue? Could you please provide us with an update and answer the questions from my previous post?

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Hello. My previous situation is over but there is a new situation. I have multiple bitcoins deposits my credited to my account. If I go through them all close to 800 dollars. Since last week 500 alone. I have spoke to multiple agents. Emailed over and over. Sent all receipts showing they did receive it and take it. I emailed screen shots. Web receipts and block chain confirmations showing they took my money. They keep saying they forwarded it to finance team and nothing happens. Even today now they don't have my emails. They are just taking my money not crediting it to my account and my investigation is that is very much illegal and some thing can be done. I use cash app so every record is kept showing every one I sent was received and taken by them. It's one thing after another. I gave up on the money I had on there cause no bank willl take their check because they said it was fraudulent and closed my account last time. They did pay me last time though by bitcoin

If u have a email I can send u all the emails i.sent and all. The the confirmations where they did take my money. My lawyer is now looking into

I understand and thank you for letting us know about the update. As for the data, feel free to send me all necessary files to branislav.b@casino.guru.

Dear Lucky Creek Casino Team,

Could you please look at the player's current problem with non-credited deposits to the casino account? Can you please state the reason why the funds have not been credited?

Hi Rodney,

You need to provide us with a full list of the address that have not been allocated to your account. The ones you had provided to our support team have already been sorted. The screenshots you have sent do not show us the address and we cannot track those. I do believe that support is reaching out to you currently.

Please let us know when you have done this and I will chase it up.

Looking forward to resolving this soon.

Kind Regards

Thank you for the update.

Dear Rodney,

I have not received any email from you until now.

Could you please provide us with an update on your "new" issue? Was this problem resolved?

Did the casino's support contact you? Are you able to provide the casino with the required data, please?

This is a new issue. I sent the web receipts. Snap shots. The confirmations on block chain ....every thing. I even talked to a agent sent it while on the phone with him. He said he got it and every time I call now they say they don't see I sent anything

They prolly owe me 5 or 6 or 7 hundred that they received and taken and I've sent all the proof. Multiple times

Alright, Rodney. The casino representative explained to us where is the problem. You should be able to identify which payments were successfully credited to your casino account and which were not.

Once you identify them, please send the necessary data to the casino's Customer Support again. I recommend you send the addresses in a "copy+paste" form to significantly simplify the process on the casino's side. It is really time-consuming to search for anything in pictures and rewrite it into a user-friendly form.

Please let us know as soon as you provide the casino with the necessary details.

he bottom one is the confirm that hey took it. I spend alot of money and I'll have to figure out which ones are which but I assure u have have sent it to them multiple times. Over 1000 dollars. I have forwarded them all to my lawyer ad well and to him it's a easy case and I screen shoted every one and recorded my talks with them. Nothing every gets done. They have received all the documents many times over. They took my money and I'm over trying to get it our of them. To my knowledge it's very much illegal to take someone's money being a casino. It's over 1000 dollars to. They have all. The documents. It's ridiculous

Before, it was "5 or 6 or 7 hundred". Now we are talking about 1000 dollars. If the issue was not resolved yet, I recommend you wait, and not proceed with further depositing into the casino and complicate the whole situation. It does not lead anywhere.

Dear Lucky Creek Casino Team,

What exact data do you need to investigate the player's issue, please?

Yeah it's over 1000 dollars and a agent told me last week all of it is being returned and it never happened

Good day Branislav,

We have credited the players account with $1500. This was done in good faith. All the screenshots that were provided, we were unable to obtain the full address as some of the info in the address was starred out, im sure for safety reasons. The player has made other deposits and we do value his loyalty.

I hope this in order.

Kind Regards

They did pay it but as of now there are over 500 more now. I've talked to agents I've emailed everything. It's very frustrating that they keep takin my money and I have to. Jump through all these hoops to get it back

It's over 500 and I always email every thing and have to run through all these hoops to get my money. My lawyer had documented all the confirms and what they have taken and not given me. I'm over lucky creek. My lawyer is preparing a case against them as we speak. Thank u for all. Your help

It's now over 600 and my lawyers are preparing for a lawsuit against the casino. I have all the addresses they gave my copied and every receipt for eve transaction showing they took my money. They are filing this week against them. They lie to me and spin me in circles and I have all the proof that can't deny. Thanks for trying to help. This is a major problem and m over there lies

Hi,

We had a look at the screenshots you sent threw and both those proofs you submitted were both added to your account successfully. I have submitted screenshots to Branislav.

I sent multiple deposits. Multiple and they were never credited to my account at all. Every thing I have gotten is what I paid. I am over 600 in deposits that I have sent since last week and not have received 1 of them. My lawyer is currently filing against lucky creek for this

All. These deposits happened since last week. Over 600. Not 1...not 1 has been credited.

Not one of these have been added

Non of them was credited and there were multiple some even the same day.

Greetings all,

Thank you for your updates.

Dear Rodney,

Alright, I understand the situation. However, let me please ask you a few questions.

What do you expect from us in this case? Would you like us to close this complaint?

If your issue with non-credited deposits still persists, and you continue depositing (intentionally creating other issues), I am not sure if we are able to help you with this problem.

Well half the time they go through and the the other half they don't. Last time they made it right and I spend alot of money cause I like to play. Every time it happens I email and speak to a agent then it takes days and u have no response what so ever back. Agents say they are sending it over to there finace team therfore to me that meant that transaction was documented but I guess that isn't the way it is. Each time I talk to them and send the documents.

And being a casino u would think things like this wouldn't even happen. It's only lucky creek. And they just tell u we are having problems with a our bitcoin deposits but they don't do any thing to fix the issue or at the time the issue pops up and u notify them..why does it take weeks for someone to loo into it? Why wouldn't u be done at that very time when it comes to dealing with someone's money. If I was ther and a machine messed up... my money would be returned right then. It's ridiculous

And I have referred multiple people to them that the bitcoin deposit done the same thing and they never got there money back period.

And my lawyer had no problem seeing what happened and I guess I'll just take my business elsewhere but it's not upstanding casino. If a issue comes up it shouldn't take months or when u email them u don't even get a response back

And when u contact gaming...it's very much illegal for a casino to take your money and buy credit u.

And this is the shady stuff that happens. I try and go to my statement and it won't let me so i can screen shot it. It lockes me out and it is never credited or returned. Multiple like this. They paid me some but still was 400 and some owed and 63 more now. This happened today

Today on 7 14 again for like 26 or some thing

And now this once again..lolI can't access my statements..

I believe my lawyer filed yesterday or this morning against them anywaysg

Alright, Rodney, I understand.

But, why do you keep depositing to the casino via this payment method if you know about this problem?

Also, I am afraid you have not provided me with the answers to my questions above. Please, see my previous post added in this thread on the 14th of July, 2022, 15:44, and answer my questions.

Dear Rodney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

They refuse to pay me

You claimed that this issue was already resolved. Could I consider this complaint resolved?

I asked you a few questions before, more than once, and the questions have not been answered yet. Answer those questions, please.

Also, be aware please that if you do not provide me with the requested and relevant information regarding your issue, I am afraid I will be forced to close the complaint according to the available information.

I have noticed the player has mentioned that we refused to credit his account with his deposits but he did acknowledge the $1500 that we credited to his account. I can provide screenshots if needed to prove this was done from our side.

They did do that and after that there were many more deposits messed up. They did credit some. But there are many still missing. Told me some deposits didn't go thru but I use cash app and every one went through and wad taken. I would say probably 3 hundred or so missing. Last week a hundred alone and I've emailed and talked to agents....we figured the problem out. They would send the same bitcoin address more then once so when they looked at it it showed the deposit was credited when all reality there were more deposits on the Same address

Thank you both for the updates.

Dear Rodney,

So, after gathering all available information - the withdrawal issue was successfully resolved and I see you already figured out, with agents, the issue causing non-credited deposits to your casino account.

Is there anything else we could help you with, or, can we consider this complaint resolved, please?

There are still deposits that I haven't received. I've emailed acouple that just happened. I have a new bitcoin address as well

And you still continue to deposit to the casino despite the fact that this problem has not yet been resolved?

If you are able to solve this issue with the casino's Customer Support, what is the meaning of keeping this complaint open, please?

Dear Rodney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or do not require any further assistance, we will consider it resolved.

Greetings,

After gathering all the necessary data and information, we are closing the complaint as resolved.

Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you too, Lucky Creek Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru