Limitless Casino - Player's struggling with a withdrawal in the casino.

I've got a no deposit bonus I met all the wager requirements and everything they wanted me to verify my account I send email after email pictures of me holding my ID next to my face I send a second proof of identity documents I've got an email stating that if I use cryptocurrency that I do not have to verify my account which is incorrect I also got an email saying that if I haven't made a deposit my account has to be verified so I make a deposit and then they don't process it and I took a screenshot when I was talking to a life support saying that he can see my deposit pending and there's a note saying not to process it because of verification purposes meaning once they process my deposit I then won't have to verify my account so that's kind of messed up they keep telling me to do this or that and I do it and then I get email saying that oh the cryptocurrency you don't have to verify your account I've got screenshots of every conversation I ever had with anybody so yeah I don't know where to turn for help but I found this from Google

Dear wiessroni,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Limitless Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that your winnings were from a no-deposit welcome bonus?
• Did you receive a request from the casino to verify your identity after you requested a withdrawal?
• When did you initiate the deposit in the casino and what feedback did you receive since your last message?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I set up the account cuz I got an email saying you know no deposit needed 50 free spins off the 53 spins I made like $15 and the wager requirement was $150 I play Dragon gym on Dragon Jim they have a buy bonus selection but at 20 cents to buy the bonus was 20 bucks so I had to play it a little bit and I got it up to like $22 and then I bought the bonus feature for 20 bucks and I won like 1200 from it so I quickly met my wager requirements for $150 I then noticed that it went from like 1,000 or $900 left turn to 50 so I went and read the terms and conditions and all the rules and regulations and went and requested the payout through cryptocurrency I got an email saying that it was denied for account verification purposes to email these documents to this email address I quickly sent in the documents to the email address they provided me I then got to automated generated response email stating that the documents I sent in would not be viewed because the only time account verification forms are viewed as with a payout request and that account verifications are for only no depositing accounts and through cryptocurrency account verification isn't a requirement did any further help I could email Live Support or go to the web page and do the 24/7 support chat option so quickly email address at Limitless casino.com I was thinking a screenshot of email I got skating that the documents I sent him wouldn't be reviewed I didn't call and texted the 24/7 chat on the casinos website let him know what was going on as well sent in the ID documents that they required selfie holding my ID next to my face in a second form of identification documents and he stated that through no deposited account s have to be verified so I asked him if I should make a deposit he said yeah I received the email from the Live Support saying that through cryptocurrency account verification isn't a requirement but as soon as the bank team gets my documents I sent that they will be viewed that's just an automatic response email and make a deposit and they don't credit it to my account my email everybody hey I'm trying to verify my account here's a documents you guys require I just keep getting the same generated response through email I keep getting the Live support emailing me saying through cryptocurrency I don't have to verify my account when I talk to life support chat they say that at any time the casino can ask for ID verification documents to ensure the safety of their customers I sent them screenshots of their support team their banking teams their account verification team that says cryptocurrency account verification isn't necessary I also had a conversation with the 24/7 live chat stating that the deposit I made is pending he could see the note that says not to process it for account verification purposes meaning that they process it I wouldn't have to verify my account I've got another one saying that as soon as my account verified my deposit will be added to my account I just keep getting a run around and just keep reaching a dead end Street I've tooken screenshots of every conversation I've had with these people and how much they contradict their selves and tell me to do this so I do this and then I get a automated email saying that the documents aren't going to be viewed well why would they send an automated email if it wasn't true telling you what to do but when you try to make the payout request I'm not able to because account verification purposes so the account verification process I feel is like almost a scam because you can't request to pay out to do it and when you email the bank team they send you an automated email back saying that the documents you just sent in won't be viewed because they're only viewed with the payout request and when you talk to the life support you just get nowhere with these people

Yes I I got to know deposit bonus I made the wager requirements yes they asked me to verify my my account which to verify my account I had to send in documents of my Washington state ID with a selfie of me holding my Washington state ID next to my face I made an $11 deposit on Monday around 8:00 p.m. I just emailed them about it last night and they told me that there was a note on my account stating that my deposit will not be processed until after my account is verified

There's a screenshot of some of the stuff I went through trying to communicate with these people when all I was trying to do was withdrawal the $50 that I was able to so I can read deposit it with another bonus code to get some more free spins

I have recently again try to verify my account and sent new pictures of the documents they required to get your account verified they have now made it to where I can't access 24/7 support on their website that I can only contact them through email they still won't process or refund my deposit and again after sending the documents they asked for identification purposes they send me an email back stating through cryptocurrency my account doesn't need to be verified but that's not the case they're still just giving me the runaround and now made it to where I can only contact them through email

Okay so check this out remember I received the email saying from cryptocurrency my account doesn't have to be verified well I just look ed up the bonus code fearless which is a no rules bonus code for cryptocurrency I read the terms and conditions and rules for the bonus code but also on the casino side I also read the rules and the terms and conditions for the $50 that I'm trying to get my account verified for and there's no conflicting anything anywhere that states that my deposit wouldn't be processed right away to my account I even emailed the limitless customer service asking him about it sure enough yep yep yep good to go and sure enough I make my deposit and they're not crediting it to my account I'm telling you that's not right that's not okay it's my second time making a deposit and day or not giving me my money over this little $50 no deposit bonus code I want on and having to verify my account that's not okay it's unacceptable I've sent them the information they ask for numerous times it's been over two weeks almost since I first started trying to verify my account and they say 5 to 7 business days this is getting ridiculous they need to refund me my money or verify my account and then process my deposits

Thank you very much, wiessroni, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello wiessroni,

I'm Michal and I have taken over your complaint. I have reviewed your case and I have to agree with you that you have been provided with some conflicting information and the situation looks quite confusing I will contact the casino to shed more light on this.

We would like to invite Limitless Casino to join the conversation.

Dear Limitless Casino,

Can you please provide some information regarding the player's confusing verification situation? Is there a valid reason why the player's verification has not been done yet?

Hello wiessroni,

Hello Michal.

Hope you're all well.

Please note that we have reviewed the player's account and as we can see, the player's account was verified on April 24th. The player's pending deposit was also credited on April 24th and the pending withdrawal was also finalized on the same day.

We just want to clarify that the reason why the deposit wasn't credited immediately is due to the Casino policy which states that funds cannot be mixed. At the moment of depositing, the player had active balance on his account that were won from a free bonus. By depositing on top of said balance, the player would breach the Terms & Conditions and therefore, the Casino enforces the block through the system. The moment there wasn't any active balance on the player's account, the deposit was automatically credited.

We would like to ask the player to confirm that his account is verified and that the withdrawal was finalized and the deposit credited.

Thank you for your understanding.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Dear wiessroni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear wiessroni,

Can you please confirm if your issue has been resolved?

Dear wiessroni,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal