Limitless Casino - Player’s cashback request has been denied.

On July 10th, 2024, I made two deposits:

One in the amount of $666.85 bonus-free.

The other deposit was in the amount of $870.92, with a bonus coupon attached to it.

After I played and used all those funds and my real balance was below $1, I reached out to customer support and requested cashback on my deposits. 

I was told I was not eligible for Cashback.

I can understand if I wasn't eligible for Cashback on my 2nd deposit because I used a coupon, but I have an issue with my 1st deposit not being eligible for Cashback.

Now I know what it was that I kept referring to regarding Instant Cashback!!!!!

I DID REACH OUT to customer support and requested Cashback.

And I was told that the casino doesn't offer instant Cashback.

That's why Ive been upset and I've felt that the casino didnt follow through with what it promoted.

I received this email promotion on July 6th, 2024.

There's no expiration date on it 

There's no code that I needed to use to redeem.

It didn't state that if I used a another bonus coupon it would make the offer void.

My first deposit was $666.85.

My 2nd one was for $800.

AND I DID REACH OUT TO CUSTOMER SUPPORT FOR THE CASHBACK, BUT I WAS TOLD THE CASINO DOES NOT OFFER CASHBACK.

THATS IN LINE WITH MY PREVIOUS EMAILS REGARDING THE CASINO NOT FOLLOWING THROUGH WITH PROMOTIONS IT OFFERS!

Since the date I was emailed the promotion, my next deposit was for $666.85 and I DID REACH OUT TO CUSTOMER SUPPORT BUT WAS TOLD THAT THE CASINO DOESNT DO CASHBACK!

BUT MY EMAIL SHOWS OTHERWISE!

AND THERES NO EXPIRATION DATE ON THE COUPON

I was owed $666.85 × 150%= $1,000.27

Again, I made my deposit and I reached out for the Cashback to customer support but was denied. 

Here's all my proof. 

And the casino is aware/was aware that I reached out to customer support. 

My complain this whole time has been the casino not following through with what it promotes and here is my proof.

Clearly, the casino has to come to the same conclusion.

I reached out to customer support requesting the Cashback, but I was denied. 

I'm still fairly new so if the email promotion told me all I had to do was reach out to customer support to receive this benefit, and then customer support tells me I am not eligible, I was shocked. I didn't know what else to do because the casino's.own promotional is email stated all I had to do was reach out to customer support for the benefit.

I assumed the casino's customer support would be aware of what I was referring to, that there would be some sort of note on my account mentioning that I was eligible for 150% Cashback.

This offer was something the casino offered me. 

Please I'm asking for the casino to HONOR it.

Dear gartist415,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Limitless Casino's Terms and Conditions, and this is what I found:

7.1Overall Bonus and Promotion Rules

d. Unless stated otherwise, a Player has the right to only one promotion at the time.

f. Unless stated otherwise, it is not allowed to combine the promotions.

On the screenshot of the promotional email you provided us with, there is the following description: Your next deposit comes with a 150% cashback.

This might imply that the cashback bonus cannot be applied to a lost deposit if it was immediately followed by another deposit with an active bonus. Moreover, although I understand your disappointment, it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Correction: I am a man; one that feels has been scammed and hustled out of $1,000 by Limitless Casino. I have accounts with other online casinos. The difference is, I'm not composing this message complaining about those casinos manipulation of their terms and conditions and enforcement of THEIR T & C when the casino finds it convenient for it to do so. Deposit in question was very 1st with Limitless Casino. I previously made deposits with Limitless Casinos sister sites, like Yabby Casino. casino.guru itself confirms BOTH ARE owned by the same people. 99.9% of what I saw Limitless Casino promote ON ITS SITE, LIKE ITS gaming, banking, etc. appeared to have simply been copied and pasted from their other sites because the kinds of promotions, the banking options, the account verification methods, the games offered, the amount allowed to be wagered and cashout requirements were virtually identical. Even the "My Rewards" pages across the casinos I mentioned above, all listed and promoted and used the same wording/verbiage on all their platforms, in particular "instant cashback" prominently, which my attached supporting documents highlight. If "INSTANT Cashback isn't offered, why is it still being promoted so prominently despite the terms and conditions stating otherwise? Why would the casino send me an instant cashback promotion and tell me simply reach out to customer support and get 150% back of my lost deposit? i had nothing to fear the promo assured me except getting hustled out of my money. As a new player, I had no idea that the "instant cashback" wording was simply, in an email response from a Limitless Casino Pitboss, "It has come to our attention that you came across something that doesn’t exist at the moment within our site and I understand how this could have been confusing and frustrating. Our team is dedicated to ensuring a seamless and enjoyable experience. That's why we are working to make this promotion available to all our members. And this may be why it is currently visible, our team is testing all possible things." then take those words "INSTANT CASHBACK" OF YOUR SITE! ITS STILL THERE AS OF THIS REPLY! I then was told via email which I have attached, by a Limitless Casino Pitboss, "Unfortunately, you didn't use the current deposit boost promotion which includes 150% cashback." Wait a minute? The promotion I was emailed had no expiration date on it. I attempted to make use of it within four days. Also attached you will find a promotion I received two days prior, to the 150% cashback one that explicitly stated that the promotion I had been sent expired that same evening if i didnt use it. thats precedent. note in my email communications although my cashback was denied, it wasnt because the promo was expired or not valid at the time I had requested to make use of it. Also, the Pitboss stated: "Unfortunately, you didn't use the current deposit boost promotion which includes 150% cashback." the promotion itself stated that the cashback would be applied after I made my deposit AND lady luck wasnt on my side AND I simply reached out to customer support. Nowhere in the coupon did it state that I needed to make use of the promotion prior to or with my deposit. the deposit boost transaction thats noted right after i made my 1st deposit was automatic, as the supporting documentation shows is added when making deposits of a certain amount using cryptocurrency. Funny how this promotion didn't require me to enter a promo code, no paper trail, simply reach out to support. which is exactly what i did after i played and lost my funds of $666.85, which i deposited cleanly via cryptocurrency ,i reached out to support and i requested my cashback to my astonishment and disbelief, support told me that the casino does not offer instant cashback. mind you the cashback promotion's instructions were to simply reach out to support and request the cashback. I did that, and was told the casino doesnt offer cashback. i even brought this up immediately after i made my 2nd deposit which i had a bonus attached to it (again the casino's cashback promotion that enticed me to play with the amount of deposit didnt mention whether my deposit had to be clean or a bonus would exclude me from the cashback promotion because i had noticed with my 2nd deposit using cryptocurrency, that i didnt receive a boost with that deposit like i had with the 1st) stating I couldnt believe that not only was my cashback denied, no deposit boost was being applied, so again I felt screwed. casino.guru states that it cannot compel the casino to provide specific bonuses to me. neither can i. im not asking for a bonus. im asking for cashback. a bonus implies ADDING WHILE PLAYING. im requesting to be given money back AFTER I WAS DONE PLAYING. ITS MY WORD versus theirs. however, after presenting my case, THERE SHOULD BE ONLY ONE OUTCOME: VERDICT FOR PLAYER. THAT IN ITSELF IS WORTH MORE THAN THE CASHBACK. (SEE ATTACHED ON THIS PAGE AND FOLLOWING PAGE)

Supporting documentation shows transaction history, history of promotions, one showing that a promotion sent had an expiration date explicitly expressed in the subject of email whereas the promotion I attempted to redeem did not, setting precedent as to how promos and their period of validity were conveyed, email from Pitboss at Limitless Casino providing conflicting information as to why my promotion Cashback was denied, one stating that I didn't use it as a deposit bonus when the promotion Cashback clearly states that it could only be redeemed after deposit and exhausting all funds, promotion did not indicate whether it was valid only with clean deposit or any deposit that includes bonus coupon, promotional email clearly indicates no promotional code needed to be entered, simply reaching out to customer support would activate cashback. I don't understand why the casino would offer me a 150% cashback promo only to deny awarding it to me. Clearly the casino didn't mind if that meant awarding me 150% of the amount up to $1000. I reached out to customer support. I was told the casino doesn't offer Cashback. I was shocked because the email promotion clearly stated all I had to do was reach out to support and request cashback. I didn't need to mention any specific promo. After all, I had only made one deposit!!!!! Its not like I am requesting to be awarded bonus funds that weren't added to a deposit prior to playing or after playing. These are funds that I was to be awarded after I made a deposit and if I were to play and my balance reach zero without making a withdrawal, I would be given the funds AFTER PLAYING AND LOSING. Im not requesting funds that weren't awarded and added to my balance. I'm requesting funds that were supposed to be given back to me after my funds reached zero. The promotion itself states: "Worried about your next wager? No need to fear at Limitless, where you can rest assured with our cents with security. Your NEXT DEPOSIT COMES WITH 150% CASHBACK (UP TO $1000 USD) DEPOSIT NOW YOUR DEPOSIT HAS NO WAGERING REQUIREMENTS AND EVEN IF LADY LUCK IS ON VACATION, YOULL GET IT ALL BACK (AND THEN SOME) FOR ANOTHER TRY BY CONTACTING OUR CUSTOMER SERVICE TEAM. WHAT ARE YOU WAITING FOR? DEPOSIT, PLAY, WIN BIG. key words: "Your next deposit COMES WITH 150% CASHBACK.

The terms and conditions of the casino states 7.1.d. "Unless stated otherwise, a Player has the right to only one promotion at the time." By stating that my next deposit comes with 150% Cashback, comes in this sense implies that it is already a fait accompli. Like when a person orders a combo meal and a restaurant. If the words comes is attached to the transaction, it implies that your order comes with a drink, then there's no need to order a drink because it already comes with the order in that single transaction. Unless stated otherwise, it is not allowed to combine the promotions. Again, when I reached out to support to ask why my 2nd deposit wasn't given a deposit boost like my 1st and I complained again about my Cashback being denied again, I had yet to play a game. That was my 2nd attempt to get my Cashback. At that point, I had yet to combine promotions because since I had yet to place a wager, THAT WAS ANOTHER MISSED OPPORTUNITY BY CUSTOMER SUPPORT TO SIMPLY CANCEL THE DEPOSIT BONUS COUPON AND INSTEAD HAVE THAT DEPOSIT BE COUNTED AS A CLEAN DEPOSIT AND PLAY AS SUCH.

WHAT REALLY IRRITATES ME IS: HOW IN THE HELL DO I GET OFFERED THE FOLLOWING: Worried about your next wager? No need to fear at Limitless, where you can rest assured with our cents with security. Your NEXT DEPOSIT COMES WITH 150% CASHBACK (UP TO $1000 USD) DEPOSIT NOW YOUR DEPOSIT HAS NO WAGERING REQUIREMENTS AND EVEN IF LADY LUCK IS ON VACATION, YOULL GET IT ALL BACK (AND THEN SOME) FOR ANOTHER TRY BY CONTACTING OUR CUSTOMER SERVICE TEAM. WHAT ARE YOU WAITING FOR? DEPOSIT, PLAY, WIN BIG. key words: "Your next deposit COMES WITH 150% CASHBACK.

With all the assurances, such a player friendly invitation to play, yet not have anything to show for my deposit? HOW IS THAT POSSIBLE! IM A NEW PLAYER! I OBVIOUSLY WANT MY FUNDS BACK AND WOULD BE GRATEFUL AND THANKFUL FOR IT BUT IF I DONT LIMITLESS CASINOS RATING SHOULD BE LOWERED ON YOUR SITE BECAUSE THEIR DENIAL OF SOMETHING THEY APPROACHED ME WITH IS NOT PLAYER FRIENDLY.

HOW IN THE HELL DO I GET OFFERED 150% CASHBACK AND NOT GET ANYTHING BACK.

PLEASE CLOSE CASE. CASE HAS BEEN RESOLVED. CASINO ISSUED ME MY CASHBACK!!!!!!!!! THANKS FOR THE HELP!!!!!!!!!!!! EVEN THOUGH IT WAS LCB.ORG THAT DID IT WHEN CASINO.GURU REPLY STATED THAT MORE THAN LIKELY IT WOULDNT BE ABLE TO GET ME MY FUNDS, THANKS FOR YOUR TIME AND EFFORT, THOUGH. BYE NOW!!!!!

Dear gartist415,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

We’ve reopened this complaint at the request of gartist415. The player sent us the following email:

Well I did. The 150% Cashback was supposed to come with a no playthrough requirement.

I don't know how in the hell the casino would consider crediting me $1,000, yet attach a playthrough requirement of 30x to it as Cashback?

Where was that listed on the promotional email?

Oh yeah, that's right: it wasn't!

So after logging into my Limitless Casino account and coming across that surprise, I quickly drained those funds below the $1 mark and turned around and requested to have my account with the casino permanently closed without the possibility of reopening.

I barely made two deposits with the casino and already encountered a year's worth of crap.

There's the saying you only get to make one first impression and the vibes Limitless Casino gave to me smelled like B.S.

There was no way in hell I would feel comfortable depositing another dime with that site.

Dear gartist415,

I'm sorry to hear that you're disappointed with the bonus you received. However, it's important to note that even cashback bonuses often have wagering requirements, which are outlined in the Terms and Conditions of the bonus. Unfortunately, since you lost your balance while playing and then closed your account, there is nothing we can do to help you. This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.