The player from UK could not withdraw her winnings due to ongoing KYC. She provided all the required documents, months have passed, but her account still hasn't been verified. Unfortunately, the player lost all of her winnings before we could help, therefore we were forced to reject this case.
Lady Linda Casino - Player’s highly dissatisfied with the verification process.
Amount: €230
Lady Linda Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
I joined this casino have sent all the documentation , they kept asking for more I won 230 and I was unable to withdraw this is been going on for months I have played this of now but I want to make a official complaint about the way they go about things they don’t even answer your emails or live chat I think this is a bogus site and should be taken down
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3 years ago
Dear Annandpenfold,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you've lost all your winnings, please? Is there any balance left?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
No I played them of was so frustrated by them they now want more documents which I’m not gonna send I keep sending them over again
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3 years ago
Annandpenfold, unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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3 years ago
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
