The player's unable to withdraw due to high minumum withdrawal amount. The complaint was rejected as the player stopped responding.
King Billy Casino (Malta) - The player's unable to withdraw.
Amount: €200
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I deposited €20 at Kingbilly on 01/23/2022. I used the welcome bonus and after the credit was used up, I received 20 free spins on each of the following days. Yesterday 01/31/22 I won €200 with these free spins which I wanted to pay out. You could choose between Banktramsfer (min. 300€) and Paysafecard (min. 20€), so I chose Paysafe. I was then told that I had to deposit the minimum amount of €10 with Paysafe in order to pay out there. So I deposited €10 to Paysafe. I had to wager this €10 3 times. I did and ended up back at 200€. Pay out again via Paysafecard selected. This was then canceled 3x and you said you would not find a Paysafe account. Complete nonsense I checked it several times afterwards. Now I'm being denied the payout on Paysafe and I'm supposed to choose bank transfer. But I'm missing the €100, I feel cheated because I should deposit money again without being able to start a payout now. I ask for your help.
Automatic translation:
Public
Public
2 years ago
Hello Tim,
Thank you very much for contacting us and I'm really sorry to hear about your issue with King Billy Casino. Please allow me to ask you a few more question before we would move forward.
Did they request any verification document for the PaySafeCard? Isn't there any other available withdrawal method for you? Did you contact the casino to request a lower minimum withdrawal and if yes, what was their respond.
In some cases the casino can provide an alternate withdrawal method so let's hope they do otherwise the PaySafe deposit was completely useless.
Please send any relevant proof or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Please disable your AdBlock