10Bet Casino Review

The player complained about their withdrawal being delayed. The casino said that they needed to pass verification first and arranged a video call, however, it was later cancelled. There have been no updates since then and the complaint remained unresolved.

The player complained about his withdrawal being delayed for more than five weeks, despite previously passing verification. It is unclear whether the money was ever paid out, and the complaint remained unresolved.

The player complained about the casino repeatedly delaying his bonus payout. In their communication, the casino promised to get in touch when the withdrawal was ready, but they did not do so for more than two weeks, and it is unknown whether the player was paid. The complaint remained unresolved.

The player from Japan had deposited $1,000 at 10bet Casino and received a 100% first deposit bonus. However, their winnings were confiscated due to an alleged violation of the maximum bet rule while using the bonus. The player had disputed this, claiming there was no explicit mention of this rule in the bonus or general terms of use. After an investigation, we found the rule buried deep in the site's terms and conditions. We had advised the casino to improve the clarity and user-friendliness of their terms. The player, acknowledging that the rule was indeed in the terms, decided to withdraw their complaint. The complaint was closed as per the player's request.

The player from South Africa, who had a fully verified account, had experienced issues with his second withdrawal from an online casino. The casino had requested bank statements, which the player had provided, but he had remained skeptical due to the casino's reputation. The casino had eventually transferred the 12,000 Rand withdrawal to his account. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.

The player from Argentina had expressed her desire to close her 10Bet Casino account. We had clarified that we, as Casino.guru, were unable to close her casino account and had advised her to contact the casino's support directly. We had extended the response time by 7 days, but the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from Mexico had tried to deposit money to the online casino but the transaction had failed, which led him to request a refund. However, the player did not respond to the team's inquiries. As a result, we were unable to proceed with the investigation and the complaint was rejected.

The player ''Casshodge12'' requested a withdrawal of £1.500. They complained that the request had been pending for a while and in the end, despite having passed a verification Skype call, the casino accused them of TC breach and refunded only their deposits. There were no more information about this case.