The player from Brazil had deposited 30 reais for profile activation and the money had vanished from the account. We had asked for additional information but received no response from the player. The casino had claimed that there was no player with the given email address in their database. Due to the player's lack of response, we couldn't investigate further and had to reject the complaint.
King Billy Casino (Curacao) - Player's deposit is missing.
Amount: 30 R$
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I deposited 30 reais to activate my profile and the money disappeared.
I want my money back!
Automatic translation:
Public
Public
7 months ago
Dear moquenaflor,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did your deposit disappear from your casino account or it hasn't been credited to your casino account at all?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
7 months ago
Dear Kristina,
There is no player with this email address in our database.
Kindest regards,
The King Billy Team
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