The player from Brazil had deposited 30 reais for profile activation and the money had vanished from the account. We had asked for additional information but received no response from the player. The casino had claimed that there was no player with the given email address in their database. Due to the player's lack of response, we couldn't investigate further and had to reject the complaint.
King Billy Casino (Curacao) - Player's deposit is missing.
Amount: 30 R$
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited 30 reais to activate my profile and the money disappeared.
I want my money back!
Automatic translation:
Public
Public
1 year ago
Dear moquenaflor,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did your deposit disappear from your casino account or it hasn't been credited to your casino account at all?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
1 year ago
Dear Kristina,
There is no player with this email address in our database.
Kindest regards,
The King Billy Team
