Kats Casino - Player's withdrawal request is delayed.

I received a no deposit free chip play through their ridiculous 4000 some odd dollar playback to even get to withdraw requested withdrawal on the 22nd of February everything was done and approved by the 27th of February still waiting on them to pay me out they used to communicate but now ever since the 27th I can't get them to communicate nothing whatsoever I have all the emails and proof that you need so just let me know

Dear therealak80, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you made any deposits into this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No I have not made any withdrawals I am new to the casino. As for your second question yes I was verified and approved with the kyc steps. And lastly no I have not which is not a step for me to be able to withdraw my winnings

Thank you very much, therealak80, for providing all the necessary information. I will now transfer your complaint to my colleague Katka (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear therealak80, 

My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite Kats Casino representative to join this conversation. 

Dear Kats Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello Katarina,

We apologize for the delay. Please rest assured, the withdrawal team is working on transferring the funds to player.

Regards,

KatsCasino

Dear Kats Casino,

Thank you for your reply. Would it be possible to be more specific? Is there anything you need from therealak80? When could therealak80 expect his funds to arrive?

Yeah that's exactly what I've been hearing for over a month now so how about do what's right instead of stringing people along and lying that would be a good start! And as for them needing anything from me they have everything they need but if there's something that they need again I'll be more than happy to provide it I just want my money that's rightfully mine that I won I've been waiting since February 22nd that's ridiculous do better Kats Casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Katarina,

Player's withdrawal will be completed within 5-7 business days.

Dear Kats Casino,

Thanks for the reply.

Dear therealak80, 

since the casino confirmed your withdrawal will be processed in the near future, please let us know once you receive the funds.

Funny 5 to 7 business days.... considering I've been waiting since February 22nd is a bunch of bull crap I will be quite surprised if I have it in 5 to 7 days my betting odds are I won't because they're liars and their phony you know we could have had a good relationship I would have probably been more than happy to start putting money on your platform if you would have paid me out but you didn't and you haven't so you run that relationship already just do what's right pay me out the money that I'm owed quit making me wait but I'll let you guys know if I get it thank you

Dear therealak80, could you please advise if you have received the payment?

Dear all,

Unfortunately, we’re forced to reject this case because therealak80 has stopped responding to our messages and questions. Without therealak80 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.