The player played with a welcome bonus and managed to win over ₹6000. After placing a withdrawal request, his account was blocked, and the casino accused him of having multiple accounts. We ended up rejecting the complaint because the casino proved the player had multiple accounts.
Jungle Raja Casino - Player is accused of having multiple accounts.
Amount: 6,180 INR
Jungle Raja Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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5 years ago
i opened account in showlion casino site and take the benefit of welcome bonus of 500 INR and play with this amonut and then i completed wagering requirement as in casino terms and conditions then i win amount about 6080. then i verified showlion account with my proof of id and proof of address. means my account is totally verified. then they said that firstly deposit some amount and then you will be able to withdraw all money which you win with welcome bonus. then i deposited about 100 INR. now total amount in my showlion account is about 6180 INR.THEN I PLACED a withdrawal request of 5600 INR. THEN AFTER THAT THEY HAVE BEEN DISABLED MY ACCOUNT. MEANS NO MONEY CREDITED IN MY ACCOUNT. WHEN I TRY TO LOGIN THE SHOWLION ACCOUNT THEY SHOW THAT THE ACCOUNT IS DISABLED. i try a many times to showlion live chat they message me that you have multiple account but i have no any multiple account . i have only this one account whic have been totally verified. i requested to re-open my account.my detail are as follows:-
NAME : ******
E-MAIL: *****
mobile no. ****
thanx.
with regards,
mukesh
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5 years ago
Dear Mukesh,
Thank you for contacting Casino Guru. I'm sorry to hear about the problems with your account. Let me ask you a question. Is it possible that you registered in the casino while on a public Wi-Fi, or could someone else in your household have an account in the Showlion casino? The casinos have very strict rules especially if they suspect somebody having multiple accounts.
Best regards,
Peter
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5 years ago
no i have no any multiple account or any household account. i created only 1 account which verified when my bonus conditions completed.
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5 years ago
Hi Mukesh,
Thank you for the reply, I just contacted the Showlion Casino and now we will wait for a response.
Best regards,
Peter
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5 years ago
We would like to ask the Showlion Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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5 years ago
The casino replied to our email, so we are extending the timer by 7 days once again. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
