Home Complaints Jungle Raja Casino - Player is accused of having multiple accounts.

Amount: 6,180 INR

Jungle Raja Casino - Player is accused of having multiple accounts.

7.7/10 Fresh reputation Submitted: 22 Sep 2019 | Case closed : 03.06.2020
Our verdict

Unjustified complaint

REJECTED

Case summary

41 days ago - 03 Jun 2020

The player played with a welcome bonus and managed to win over ₹6000. After placing a withdrawal request, his account was blocked, and the casino accused him of having multiple accounts. We ended up rejecting the complaint because the casino proved the player had multiple accounts.

Written by Peter M
Casino analyst and complaint specialist
Public

i opened account in showlion casino site and take the benefit of welcome bonus of 500 INR and play with this amonut and then i completed wagering requirement as in casino terms and conditions  then i win amount about 6080. then i verified showlion account with my proof of id and proof of address. means my account is totally verified. then they said that firstly deposit some amount and then you will be able to withdraw all money which you win with welcome bonus. then i deposited about 100 INR. now total amount in my showlion account is about 6180 INR.THEN I PLACED a withdrawal request of 5600 INR. THEN AFTER THAT THEY HAVE BEEN DISABLED MY ACCOUNT. MEANS NO MONEY CREDITED IN MY ACCOUNT. WHEN I TRY TO LOGIN THE SHOWLION ACCOUNT  THEY SHOW THAT THE ACCOUNT IS DISABLED. i try a many times to showlion live chat they message me that you have multiple account but i have no any multiple account . i have only this one account whic have been totally verified. i requested to re-open my account.my detail are as follows:-

 

NAME : ******

 

E-MAIL:  *****

 

mobile no. ****

 

thanx.

with regards,

mukesh

Public

Dear Mukesh,

Thank you for contacting Casino Guru. I'm sorry to hear about the problems with your account. Let me ask you a question. Is it possible that you registered in the casino while on a public Wi-Fi, or could someone else in your household have an account in the Showlion casino? The casinos have very strict rules especially if they suspect somebody having multiple accounts. 

 

Best regards,

Peter

Public

no i have no any multiple account or any household account. i created only 1 account which verified when my bonus conditions completed.

Public

Hi Mukesh,

Thank you for the reply, I just contacted the Showlion Casino and now we will wait for a response.

 

Best regards,

Peter

Public

We would like to ask the Showlion Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

The casino replied to our email, so we are extending the timer by 7 days once again. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Public

The casino asked for a reopen and provided evidence that the player had multiple accounts so we are rejecting the case.