Jungle Raja Casino - Player is accused of having multiple accounts.

i opened account in showlion casino site and take the benefit of welcome bonus of 500 INR and play with this amonut and then i completed wagering requirement as in casino terms and conditions  then i win amount about 6080. then i verified showlion account with my proof of id and proof of address. means my account is totally verified. then they said that firstly deposit some amount and then you will be able to withdraw all money which you win with welcome bonus. then i deposited about 100 INR. now total amount in my showlion account is about 6180 INR.THEN I PLACED a withdrawal request of 5600 INR. THEN AFTER THAT THEY HAVE BEEN DISABLED MY ACCOUNT. MEANS NO MONEY CREDITED IN MY ACCOUNT. WHEN I TRY TO LOGIN THE SHOWLION ACCOUNT  THEY SHOW THAT THE ACCOUNT IS DISABLED. i try a many times to showlion live chat they message me that you have multiple account but i have no any multiple account . i have only this one account whic have been totally verified. i requested to re-open my account.my detail are as follows:-

NAME : ******

E-MAIL:  *****

mobile no. ****

thanx.

with regards,

mukesh

Dear Mukesh,

Thank you for contacting Casino Guru. I'm sorry to hear about the problems with your account. Let me ask you a question. Is it possible that you registered in the casino while on a public Wi-Fi, or could someone else in your household have an account in the Showlion casino? The casinos have very strict rules especially if they suspect somebody having multiple accounts. 

Best regards,

Peter

no i have no any multiple account or any household account. i created only 1 account which verified when my bonus conditions completed.

Hi Mukesh,

Thank you for the reply, I just contacted the Showlion Casino and now we will wait for a response.

Best regards,

Peter

We would like to ask the Showlion Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The casino replied to our email, so we are extending the timer by 7 days once again. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

The casino asked for a reopen and provided evidence that the player had multiple accounts so we are rejecting the case.