The player from Bulgaria had an account closed due to being under review. We rejected the complaint, because the casino can close the player's account as long as there are no confiscated funds involved.
I am sorry, but we contact the casino in situations like this only when there are confiscated funds involved. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.